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Best Western Executive Hotel Of New Haven - West Haven

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Best Western Executive Hotel Of New Haven - West Haven

Deluxe Room, 1 Queen Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk
Lobby
Lobby
Indoor pool
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Laundry
  • Gym
  • Free WiFi
  • Breakfast included

Explore the area

Map
490 Saw Mill Rd, West Haven, CT, 06516
  • PEZ Visitor Center
    ‪3 min drive‬
  • University of New Haven
    ‪4 min drive‬
  • Sandy Point Beach
    ‪9 min drive‬
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪13 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Standard Room, 2 Queen Beds, Non Smoking, Microwave | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 Queen Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed

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includes taxes & fees
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About this property

Best Western Executive Hotel Of New Haven - West Haven

Hotel with free breakfast, near PEZ Visitor Center
Along with an indoor pool, this hotel has a fitness centre and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site.
Best Western Executive Hotel Of New Haven - West Haven offers 100 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Executive Hotel Of New Haven - West Haven gets high marks from our customers. During your stay, you'll be within walking distance of PEZ Visitor Center. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Just a 3-minute drive from PEZ Visitor Center and a few minutes from University of New Haven
Best Western Executive Hotel Of New Haven - West Haven offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 30 square feet (3 square metres) and includes conference space. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Executive Hotel Of New Haven - West Haven. Free self parking is available.

Smoking is allowed in designated areas at this West Haven hotel.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:30 AM.

Languages

English, Filipino, German, Indonesian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 30 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Direct access to the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Executive Hotel
Best Western Executive Hotel West Haven
Best Western Executive West Haven
Best Western Hotel Executive
Best Western Executive Hotel New Haven west Haven
Best Western Executive New Haven west Haven
Best Western West Haven
West Haven Best Western
Executive Of Haven West Haven
Best Western Executive Hotel Of New Haven west Haven
Best Western Executive Hotel Of New Haven - West Haven Hotel

Best Western Executive Hotel Of New Haven - West Haven Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 398 out of 1004 reviews" "
Rating 8 - Good. 258 out of 1004 reviews" "
Rating 6 - Okay. 158 out of 1004 reviews" "
Rating 4 - Poor. 92 out of 1004 reviews" "
Rating 2 - Terrible. 98 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Patti-Lynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hard to figure out how to get to (thankful for GPS) and ok clean, needs updating like most hotels
Stayed 1 night in Aug 2024

8/10 Good

Pablo, Buenos Aires

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Correcto hotel para alojarse a unas millas de new york. La piscina no funciona. Necesita un update
Stayed 1 night in Oct 2024

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
East Coast Travels
We enjoyed our stay at this Best Western. The only thing not so great was the water pressure of the shower. It was very weak. Overall, it was a very good stay.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

manny

Great
Stayed 1 night in Sep 2024

10/10 Excellent

Dely

Stayed 3 nights in Aug 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service
The hotel was clean but a bit dated.
Stayed 1 night in Oct 2024

10/10 Excellent

Devreanna

Stayed 1 night in Oct 2024

8/10 Good

LTO

Stayed 4 nights in Oct 2024

8/10 Good

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Right off the freeway so that is convenient. The water in the pool was pretty cold. Breakfast was good. Room was OK. A little noisy with the freeway right there. Staff seemed disengaged. Elevators are barely working long waits
Stayed 1 night in Oct 2024

6/10 Okay

Susan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Meh
The room was not well appointed. We had to call down for additional towels as there were only two sets for two adults. The hair dryer only worked on the low setting and it had something sticky all over it. I declined to use it. Breakfast was mediocre at best and the orange juice was water. For an “executive“ hotel with room rates hovering around 300 per night, this is definitely substandard. On the good side, the bed was comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Holly

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems only one of the elevators was working and at times moved very slow, felt stuck at one point, the Internet on the 6th floor was weak, I made a call to customer service and they said it was acting up and would be back strong soon, it never did, I rented the room for 5 days. Other than those 2 issues everything was good.
Stayed 4 nights in Oct 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, room comfort
Decent place
Decent place to stay. It's on the side of a freeway and is getting dated but breakfast was very good to balance out the stay
Stayed 1 night in Oct 2024

8/10 Good

JOHN W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem at this hotel was the wait for the elevator. . Only one elevator was working and it also had issues. I waited sometimes over 5 minutes for the elevator to make up its mind to come up or down to the floor I was on.
Stayed 5 nights in Sep 2024

4/10 Poor

Safiyah

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came to the best western expecting a decent stay. Unfortunately, when I turned down the sofa bed I found a disgusting discovery, what looked like urine and poop stains as well as cookies and crumbs on a “made bed”. I showed the front desk person and He offered changing the sheets, I refused because who knows how the mattress looks under that bedding. So he moved my room to a double bed for the night and said I would have to move again in the morning. I told him I would need to speak with someone in the morning about compensation for the inconveniences. In the morning I go down stairs to a new desk person, informed them that I had somewhere important to be and couldn’t miss it, he said someone will clean a new room for me by 9:30. 10 oclock come and the guy informs me the first room I was in is now ready, bedding being changed. I informed him that was not okay, I did not want the original room due to the cleanliness I first witnessed. He then said I can keep the double room if I pay extra. I am looking for accommodation due to inconvenience not coming out of pocket due to the hotels mistakes. First a dirty room, then asking me for more money. I nearly missed my daughters call time due to the back and forth at the front desk. My first room was 300, moved to 302 then to 303. My bags stayed packed, I had to return to the hotel earlier than I intended to to move my items yet again. The entire ordeal was tiresome and caused a migraine. Horrible experience.
Stayed 2 nights in Oct 2024

8/10 Good

Sarah

Stayed 6 nights in Oct 2024

4/10 Poor

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy
Stayed 1 night in Oct 2024

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my worst stays ever
The people who checked us in asked for my credit card instead of my driver's license. Hotels already had taken care of that issue so a form of ID should have been suitable. They were very arrogant when I questioned about them asking for a copy of my credit card front and back. Very valuable information for a couple of shady looking characters. It was dark when we entered our room and had to walk around in the dark to find a light. The light switch at the door entering the room didn't switch anything after examining the room. Very unsafe. Then when I went to plug in my phone charger I found the electric plug in was pushed up into the wall and I couldn't get it to stay plugged in and the other side of the bed was the same way. That's a electrical issue in a public place that should be inspected by a qualified electrician for violations and should be shut down immediately.
Stayed 1 night in Oct 2024

4/10 Poor

Haowei, Newcastle

Liked: Staff & service
Disliked: Cleanliness
Room is too noisy
Stayed 1 night in Oct 2024

2/10 Terrible

Mary

The elevator did not work. We got stuck in it a few times very dirty. Complain to the front desk, but they did absolutely nothing about it. Hotel second-floor smelled like marijuana.
Stayed 1 night in Oct 2024

8/10 Good

Angal

Stayed 2 nights in Sep 2024

10/10 Excellent

Alberto

Stayed 7 nights in Sep 2024

2/10 Terrible

Spontaneous

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service, food was also poor and cleaning staff stole one of my items
Stayed 2 nights in Oct 2024

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous help. Very clean room. Very nice breakfast.
Stayed 1 night in Oct 2024