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Urban Anaga Hotel

4.0 star property

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Photo gallery for Urban Anaga Hotel

Rooftop terrace
Coffee shop
Deluxe Double Room | Down duvets, memory-foam beds, minibar, in-room safe
Rooftop terrace
40-inch flat-screen TV with digital channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Laundry

Explore the area

Map
Calle Imeldo Seris 19, Esquina Cruz Verde, Santa Cruz de Tenerife, SANTA CRUZ DE TENERIFE, 38003
  • Plaza de Espana
    ‪3 min walk‬
  • Garcia Sanabria Park
    ‪10 min walk‬
  • Tenerife Auditorium
    ‪16 min walk‬
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪28 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Down duvets, memory-foam beds, minibar, in-room safe

Deluxe Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Down duvets, memory-foam beds, minibar, in-room safe

Executive Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Down duvets, memory-foam beds, minibar, in-room safe

Family Room

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed

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About this property

Urban Anaga Hotel

Central hotel connected to a shopping centre in Santa Cruz de Tenerife with a fitness centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site.
Urban Anaga Hotel offers 50 air-conditioned accommodations with minibars and a safe. Memory foam beds feature down duvets. 40-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre.
With your stay at Urban Anaga Hotel, you're connected to a shopping centre and just a quick walk from La Recova Art Center. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at KIKI
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from La Recova Art Center and Guimera Theater
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

Public spaces have free WiFi. A fitness centre, a rooftop terrace, and a vending machine are also featured at the business-friendly Urban Anaga Hotel.

This 4-star Santa Cruz de Tenerife hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily.
KIKI – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Vermutería OPERA – This cocktail bar only serves breakfast. Open daily.
Terraza URBAN 180 – On-site gastropub. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 12 per day)

Food and drink

  • Daily buffet breakfast available for a fee: EUR 11 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • KIKI
  • Terraza URBAN 180
  • Vermutería OPERA

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an access code

Access methods

Access code, staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 11 for adults and from EUR 11 for children
  • Nearby parking fee: EUR 12 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Guests will receive an access code.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 3 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Urban Anaga Hotel Hotel
Urban Anaga Hotel Santa Cruz de Tenerife
Urban Anaga Hotel Hotel Santa Cruz de Tenerife

Urban Anaga Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 142 reviews
Rating 8 - Good. 41 out of 142 reviews
Rating 6 - Okay. 13 out of 142 reviews
Rating 4 - Poor. 7 out of 142 reviews
Rating 2 - Terrible. 1 out of 142 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Cary, Leland

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy all night from bar on rooftop, We were o 5th floor. Made no difference. Can not recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice smily staff, spaceous rooms. Great value for the money
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and clean, rooftop not from hotel
Location is excellent in the city center of Santa cruz. However, as many pointed out before, there is a night club at the top of the hotel, which luckily I was out of season hence it was only on saturday but then you need proper ear plugs to not have it affect your sleep. Second point is, they advertise the hotel with a very nice rooftop, however the people working there were not friendly and it is completely seperate from the hotel, meaning you need to consume there (4 EUR small beer, which is very pricy for Spain) and cannot just relax or work a bit up there. Which is fine, but then it should not be included as part of the hotel in the advertisements when you make a booking. The room itself was super large and clean which was excellent, also a very nice balcony, but no chair or something to sit on it and relax, which was a bit of a shame. Overall I think it is a decent hotel but few points pointed out because in the end it is 4 stars and quiet expensive, so these are important to highlight.
Stayed 6 nights in May 2024

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Hendrika

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good value for your money
Stayed 2 nights in Mar 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is centrally located and modern. The room is comfortable and they have a terrace for drinks, tapas and music. Will return if back to Santa Cruz de Tenerife.
Stayed 4 nights in Mar 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Cockroaches in the hotel.
Everything was okay first two night till I am meeting cockroaches in the roof top area and my room. Interesting think is they accepted my complain about cockroaches but didn't return my next two night which is I left the hotel for the disgusting view. I told them charged two night which is I stayed and return my next two one. But still I didn't get anything and they don't want to return.
Stayed 4 nights in Jul 2022

8/10 Good

Mary

Liked: Cleanliness, room comfort
City break.
Typical city hotel. Clean enough, everything you need for a couple of nights. Breakfast not so good. Hot food not very warm, coffee in machine was fine. Bar prices over the top. Very central for the old town tram right outside the hotel.
Stayed 2 nights in Jul 2022

4/10 Poor

carol

Disliked: Staff & service, room comfort
If you like drum and base make this your base !
A difficult review to write as I always try to see positives. Firstly the good, location wise this place is perfect, there that’s the positives covered. The roof terrace is in fact a nightclub that is open until 4am at the weekends and midnight the other nights, it is very popular and very very noisy. We were first allocated a room on the 5th floor the rooftop venue is on the seventh floor as we arrived on the Wednesday although disturbed by 1am things had calmed down little did we know what the weekend had in store. We came back from a day out on the Friday about 5pm and the hotel was already humming with noise we tried to retire at 11pm but the noise from drum and base music and revellers never let up and we finally fell asleep at 5.30 am. We then asked to be moved to a quieter room the reception staff did not seem surprised by our request but worryingly not concerned ether. We did have a better sleep the next night but worryingly access to the hotel floors is easily granted to the nightclub guests who use the passageways to conduct who knows what again disturbing sleep. This hotel claims to be four star, we have stayed in lots of four star hotels this is not four star. The rooms although spacious are basic and the amenities at this hotel non existent I cannot recommend this hotel unless you are attending the club upstairs when it will be perfect to roll back downstairs to your room.
Stayed 5 nights in Mar 2022

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Big room.
Big room. Comfortable bed, but synthetic pillows. Great location. Some bar noise on Friday and Saturday night.
Room
Shower
Stayed 4 nights in Feb 2022

8/10 Good

Jon Tryggvi

Liked: Cleanliness, staff & service, room comfort
It was a plesat stay
Stayed 2 nights in Dec 2021

6/10 Okay

Manuel

It was a normal stay with no wow factor or impressive customer service skills from the staff. The room was clean, well organized and the hotel is well located.
Stayed 6 nights in Dec 2021

10/10 Excellent

Christian

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel super location
Great super central location with tramstop just outside. Above average room size. Quite nice design although already a little tired. Super comfy bed. Staff were all super friendly espeacially @ reception. Good value for money hotel - I d gladly return or recommend it.
Stayed 4 nights in Dec 2021

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great size room, perfect location & beautiful rooftop terrace bar & resto! Love this hotel and perfect for long term stays! :)
Stayed 25 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Would 100% stay again. Room was very spacious and clean. Brilliant location and friendly staff
Stayed 1 night in Jul 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab urban hotel
Great location, fab restaurant and roof bar. Modern, clean and comfortable
Stayed 3 nights in Nov 2020

4/10 Poor

Greg

Travelled with partner
Disliked: Cleanliness, staff & service
It wasn't clean enough, stuff do not speak English. I guess Hotel is getting high recommendation due to nice roof top bar.
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location.
A nice hotel, good location and great rooftop bar.
Stayed 1 night in Nov 2020

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ed the night
Last second booking due to hotels.com booking us into a hotel that was closed! Literally stood outside to see if it was open and booked.we couldn’t have been better looked after.Even upgraded our room Breakfast had to be room service due to the Covid 19 rules but was great
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Bernard, Burlington, ON, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well positioned for parking at Plaza Espana, right on the tramline, lots of local restaurants close by, supermarket close by, a short walk to many of the interesting buildings and other amenities. Easy to drive to the highways to other parts of the Island. If one was a dedicated hiker, close to the Anaga protected area. Unfortunately, because of the COV-19 the restaurant was not accessible.
Stayed 13 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Disappointing experience
We have stayed at this hotel on a few occasions and enjoyed it, the service was very good and staff very pleasant. However on this occasion we were extremely disappointed as we were placed on the 5 th floor next to the lift and there was extremely loud music all night which kept us awake until 5.30 am. I think more thought could have been given to the room we were allocated with the knowledge a function was being held on the roof terrace. Unfortunately this experience has put me off staying at the hotel again.
Stayed 1 night in Mar 2020