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Hotel Rural El Refugio

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Rural El Refugio

Exterior
Library
Library
Library
Hiking

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant

Explore the area

Map
Calle Cruz de Tejeda S/N, Tejeda, Gran Canaria, 35328
  • Mirador Pico de la Gorra
    17 min walk
  • Las Nieves Peak
    9 min drive
  • Yolanda
    1 min walk
  • Las Palmas (LPA-Gran Canaria)
    63 min drive

Room options

View all photos for Double Room

Double Room | Free WiFi, bed sheets

Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Free WiFi, bed sheets

Twin Room

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room

Classic Twin Room | Free WiFi, bed sheets

Classic Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

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includes taxes & fees
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About this property

Hotel Rural El Refugio

Hotel with a seasonal outdoor pool, in the vicinity of Las Nieves Peak
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a seasonal outdoor pool and a library. Housekeeping is available on request.
Hotel Rural El Refugio offers 10 accommodations with complimentary bottles of water and a hairdryer. 32-inch Smart televisions come with cable channels and Netflix. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is offered on request and change of bedsheets can be requested.
Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Rural El Refugio, you'll be within walking distance of Mirador Pico de la Gorra. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a terrace and library
  • 5.3 mi (8.5 km) from Las Nieves Peak and 8.8 mi (14.1 km) from Nublo Rock
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A seasonal outdoor pool, a library, and a terrace are also featured at Hotel Rural El Refugio.

This 3-star Tejeda hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.
Hotel Rural El Refugio has a restaurant on site.
A hosted evening meal is available for a surcharge daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 200 metres
  • Street parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: EUR 9.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of EUR 20
  • Snack bar/deli

Things to do

  • Books
  • Library
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water

More

  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 10:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Half board rate plans do not include drinks with dinner.

Access methods

Front desk (limited hours), key retrieval

Pets

  • Pets: EUR 10 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 9.50 per person
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: EUR 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 10:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 14 June and close on 30 September.
  • Pool access available from 10:00 AM to 7:00 PM

Property is also known as

El Refugio Hotel Tejeda
El Refugio Tejeda
El Refugio
Hotel Rural El Refugio Hotel
Hotel Rural El Refugio Tejeda
Hotel Rural El Refugio Hotel Tejeda

Hotel Rural El Refugio Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 97 reviews" "
Rating 8 - Good. 50 out of 97 reviews" "
Rating 6 - Okay. 14 out of 97 reviews" "
Rating 4 - Poor. 6 out of 97 reviews" "
Rating 2 - Terrible. 4 out of 97 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend taking all your meals in the restaurant. Top quality food and well worth the calories!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is charming and in a quite setting. Basic facilities but okay for an overnight stay not a longer period.
Stayed 1 night in May 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent one night here whilst driving up through the mountains which was a scary experience.The hotel was good enough for one night and served its purpose.The restaurant was not open so we thought we would eat at the cafe/bar/restaurant next door to the hotel only to find that they closed at 17.30.We then booked a table at the hotel opposite and found the food inedible so we returned it and refused to pay.Don’t go to this restaurant.!
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely friendly family feel, at 1510m high outside conditions can be harsh, but we were well looked after and enjoyed our stay.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
No answer to messages when we had to try to change booking due to our dog being terminally ill
Stayed 2 nights in Feb 2019

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Hotel was a beautiful location. Room was very comfortable. All the staff were very friendly and helpful. Wonderful views of the mountains.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

nigel, UK

Disliked: Property conditions & facilities, room comfort
5 stats for location, but not good otherwise
In the winter this place is very cold as it has little heating, thin bedding, draughty buildings. Generally old and worn out inventory. Needs a major upgrade. Price high in relation to what you get.

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuine Hospitality
The owners of this hotel were genuinely kind and helpful from the moment we arrived. The location in the mountains is a perfect place to start your hikes through the interior of Gran Canaria and the breakfast is well worth the addition as it is both well stocked to get you going and, being a small, more remote location, there aren't much for other options. The hospitality alone is worth the stay, plus the amazing views found down any trail that start just a few minutes walk away. Highly recommended original, local, and authentic hotel.

10/10 Excellent

Paul, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant place and staff! : )

8/10 Good

Brian, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little find in the heart of Gran Canaria
This is a great little find in the centre of Gran Canaria. The owner Juan Manuel went out of his way to be helpful recommending hikes etc. The food in the evening was basic but very adequate and plenty of it. Breakfast was great! Although my room was a little dark (given how it faced) the hotel has a 'salon' with great views out to Tenerife for sunset. I would highly recommend this hotel. It's not luxury but the traditional rustic country feel makes up for this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming hotel "on the top"
Very welcoming proprietors, nice lounge when log fire lit, fire needed during our stay as four days of thick ,fog and cold. Good breakfast

10/10 Excellent

Benjamin, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at el refugio whilst on a walking trip on Gran Canaria. The owner/host was a lonely man who went out of his way to be of assistance to us.. Very charming and always friendly. The hotel is cute and in a great area for the walks we wanted to do

8/10 Good

Denise, Puerto Mogan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic Comfort
Rustic, traditional, authentic and friendly.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad es que le pondría un 10 por la amabilidad de todo el personal, el desayuno que aunque no es muy variado pero es de calidad, las cenas son estupendadas, la sala común, el jardín y la piscina son muy agradables, el entorno es maravilloso, la limpieza exquisita... pero el colchón es incómodo y hay muchos comentarios sobre ello como para hacerles caso ya que el descanso es fundamental.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne restauration, couple charmant à notre écoute.
Stayed 2 nights in Apr 2024

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
Zuerst hätten wir eine Mindestdauer von 2 Nächten buchen müssen, was aber ein paar Tage vor dem Reisedatum zum Glück auf 1 Nacht reduziert wurde. Zum Glück! Denn die (benötigte) Heizung war kaputt und das Bett sehr unbequem. So unbequem, dass einer von uns beiden in der Bibliothek übernachtet hat. Der andere von uns ist im äußerst hellhörigen Zimmer geblieben und hat immerhin ein paar Stunden länger geschlafen. Die Bibliothek war eigentlich echt super, weil man von dort aus auf beide Meerseiten blicken kann. Auch die kleine Kaffeeecke und die rustikale Zimmereinrichtung waren OK. Uncool war auch, dass das kleine Schwimmbad im April noch nicht benutzbar war, und die Betreiber des Restaurants erst nach mehrmaligem Nachfragen gesagt haben, dass es nur das Tagesmenü zum Essen gibt.
Stayed 1 night in Apr 2024

8/10 Good

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mukava yöpymispaikka
Sopii 1 - 3 yön majoitukseen. Aamiainen hyvä ja riittävä. Illallista saatavana , suosittelen. Korkealla vuoristossa oleva paikka. Jos pidät ulkona olosta, patikoinnista ja maisemista, tämä on sinun paikkasi.
Stayed 1 night in Feb 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Anette

Stayed 3 nights in Jan 2024

4/10 Poor

Dan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Ariel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Styrbjörn

Stayed 1 night in Nov 2023