Ostseebad Dierhagen Businesshotels

"Its not a 5* hotel. The hotel is nice, but not premium. Plus points: location near beach, gym, sauna, clean. Feedback to consider: far too expensive. Breakfast quite basic. There is nothing special offered. I asked for fresh milk - they didnt have any, only H-milk. Coffee was not good. Eggs were only availble hard-boiled. The ladys at breakfast really nice. Burger at dinner good. Horrible experience twice at reception. Upon check-in I was asked to pay reservation in full in advance, because they didnt trust me. I paid via Expedia, so reservation was already covered. Then same at checkout - we had an outstanding amount of about 50 EUR. I wanted to pay via AMEX - not possible. Unacceptable in a 5* hotel. So I asked to pay via direct bank transfer. Again the lady (same woman) didnt trust me and said I should find another way. So I phoned my husband, but he had already gone out to golf and would be back in 1 hour. I told her I would be back in 1 hour to pay. She didnt accept and asked me after all to do the bank transfer. The whole experience was horrible, once transfer was done, she did not even say once "thank you and sorry for the inconvenience, I hope you had a nice stay, please come again, have a safe trip back home". She left us leaving this trip with a horrible impression. Like I said, not 5* service and quality, which should be premium. In the end it’s all about how you are being treated that leaves an impression. "

"Das Hotel hat uns jeden Wunsch erfüllt und uns sogar ein Zimmer Up-grade zukommen lassen. Die Lage der Hotels ist nicht zu überbieten, ein Zimmer mit Meerblick unbedingt zu empfehlen. Das Frühstück lässt keine Wünsche offen, die Küche ist ausgezeichnet, dazu reichhaltig. Das Preis-Leistungsverhältnis stimmt. Der Wellnessbereich verdient seinen Namen, die Sauna mit Kaminfeuer und anschließendem Bad in der Ostsee über den eigenen Strandzugang ist ein Erlebnis. Die Fitnesseinrichtungen sind schön und funktional. Die Yogakurse von 9 Uhr bis 10 Uhr passten zwar nicht in meinen Zeitplan, aber das Angebot wurde rege genutzt. Bemerkenswert ist eine stets um das Wohl der Gäste bemühte und nahezu omnipräsente und freundliche Geschäftsführerin. "