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Hotel Fuerteventura Princess

4.0 star property

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Meeting facility
Lobby
Lobby
4 outdoor pools, a rooftop pool, pool loungers
4 outdoor pools, a rooftop pool, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Spa
  • Gym

Explore the area

Map
Gran Canaria 13 ( Urb. Butihondo ), Pajara, Fuerteventura, 35625
  • Jandía Playa
    ‪1 min walk‬
  • Esquinzo Beach
    ‪5 min walk‬
  • Las Gaviotas beach
    ‪11 min drive‬

Room options

View all photos for Family Room, Connecting Rooms, Garden View (Superior, 3 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms, Garden View (Superior, 3 Adults + 1 Child)

  • 60 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room, Connecting Rooms, Garden View (Superior, 3 Adults + 2 Children)

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Family Room, Connecting Rooms, Garden View (Superior, 3 Adults + 2 Children)

  • 60 sq m
  • Sleeps 5
  • 4 Single Beds and 2 Single Sofa Beds

View all photos for Standard Double Room, Balcony, Partial Sea View (2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Balcony, Partial Sea View (2 adults + 1 child)

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Family Room, Connecting Rooms, Garden View (Superior 2 adults + 2 children)

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms, Garden View (Superior 2 adults + 2 children)

  • 60 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room, Connecting Rooms, Garden View (Superior 3 Adults + 3 Children)

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms, Garden View (Superior 3 Adults + 3 Children)

  • 60 sq m
  • Sleeps 6
  • 4 Single Beds, 1 Large Single Sofa Bed and 1 Single Sofa Bed

View all photos for Family Room, Connecting Rooms, Garden View (Superior 4 Adults)

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms, Garden View (Superior 4 Adults)

  • 60 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double Room, Balcony, Sea View (2 adults + 1 child)

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Standard Double Room, Balcony, Sea View (2 adults + 1 child)

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony, Partial Sea View (2 adults + 2 children)

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Balcony, Partial Sea View (2 adults + 2 children)

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony, Garden View (2 adults + 2 children)

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Balcony, Garden View (2 adults + 2 children)

  • 30 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Triple Room, Balcony, Garden View

Premium bedding, minibar, in-room safe, desk

Standard Triple Room, Balcony, Garden View

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Family Room, Connecting Rooms, Garden View (Superior 2 adults + 3 children)

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms, Garden View (Superior 2 adults + 3 children)

  • 60 sq m
  • Sleeps 5
  • 4 Single Beds, 1 Large Single Sofa Bed and 1 Single Sofa Bed

View all photos for Family Room, Connecting Rooms, Garden View (Superior 2 adults + 4 children)

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms, Garden View (Superior 2 adults + 4 children)

  • 60 sq m
  • Sleeps 6
  • 4 Single Beds and 2 Single Sofa Beds

View all photos for Standard Double Room, Balcony, Garden View (2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Balcony, Garden View (2 adults + 1 child)

  • 30 sq m
  • Sleeps 3
  • 2 King Beds and 1 Large Single Sofa Bed

View all photos for Standard Double Room Single Use, Balcony, Sea View

Premium bedding, minibar, in-room safe, desk

Standard Double Room Single Use, Balcony, Sea View

  • 30 sq m
  • Ocean view
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double Room Single Use, Balcony, Partial Sea View

Premium bedding, minibar, in-room safe, desk

Standard Double Room Single Use, Balcony, Partial Sea View

  • 30 sq m
  • Ocean view
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Triple Room, Balcony, Sea View

Premium bedding, minibar, in-room safe, desk

Standard Triple Room, Balcony, Sea View

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony, Sea View

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Balcony, Sea View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony, Garden View

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Balcony, Garden View

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Family Room, Connecting Rooms, Garden View (Superior 4 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms, Garden View (Superior 4 Adults + 1 Child)

  • 60 sq m
  • Sleeps 5
  • 4 Single Beds, 1 Large Single Sofa Bed and 1 Single Sofa Bed

View all photos for Family Room, Connecting Rooms, Garden View (Superior 4 Adults + 2 Children)

Premium bedding, minibar, in-room safe, desk

Family Room, Connecting Rooms, Garden View (Superior 4 Adults + 2 Children)

  • 60 sq m
  • Sleeps 6
  • 6 Single Beds, 1 Large Single Sofa Bed and 1 Single Sofa Bed

View all photos for Standard Double Room, Balcony, Partial Sea View

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Balcony, Partial Sea View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Triple Room, Balcony, Partial Sea View

Premium bedding, minibar, in-room safe, desk

Standard Triple Room, Balcony, Partial Sea View

  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Double Room Single Use, Balcony, Garden View

Premium bedding, minibar, in-room safe, desk

Standard Double Room Single Use, Balcony, Garden View

  • 30 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double Room, Balcony, Sea View (2 adults + 2 children)

Premium bedding, minibar, in-room safe, desk

Standard Double Room, Balcony, Sea View (2 adults + 2 children)

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

Similar properties

Exterior

Occidental Jandía Mar

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.0 out of 5, Very good, (289)
The price is CHF 142
for 1 room
includes taxes & fees
4 Jun - 5 Jun
Occidental Jandía Mar

About this property

Hotel Fuerteventura Princess

Beach hotel with 4 outdoor pools, near Esquinzo Beach
Catch some rays at the nearby beach or spend the day relaxing at Fuerteventura Princess's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request
Fuerteventura Princess offers 669 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sotavento Club has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Fuerteventura Princess. During your stay, you're just a quick walk from Esquinzo Beach. You'll find features such as free self-parking, plus 4 outdoor pools and 3 restaurants.
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and 4 bars/lounges
  • WiFi for a fee
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Treat yourself to facials, massages or body scrubs at Sotavento Club
  • Services include babysitting, a children's club and a concierge
  • On-site recreation includes 4 outdoor tennis courts, a gym and a steam room
  • Just a 5-minute walk from Esquinzo Beach and 11 minutes by car from Las Gaviotas beach
  • Shopping centre and local-area shuttle service available for a fee
Some rates at Fuerteventura Princess are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Fuerteventura Princess offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee.

A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Fuerteventura Princess. Self parking is free.

Smoking is allowed in designated areas at this 4-star Pajara hotel.

Restaurante Principal – This buffet restaurant serves breakfast, lunch and dinner.
La Choza – Overlooking the ocean, this restaurant serves breakfast, brunch, lunch and light fare. Reservations are required. Open daily.
Pizzeria – This restaurant serves brunch, lunch and light fare. Reservations are required. Open daily.

All-inclusive details

All-inclusive room rates at Fuerteventura Princess are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (EUR 6 per day)
  • Available in some public areas: WiFi (EUR 6 per day)

Parking and transport

  • Street parking available
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Choza
  • Pizzeria
  • Restaurante Principal

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Rooftop pool
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Direct access to the beach
  • Garden
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 24-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: EUR 6 per day (rates may vary)
  • Fee for wireless Internet in public areas: EUR 6 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Fuerteventura Princess
Fuerteventura Princess Hotel
Fuerteventura Princess Hotel Pajara
Fuerteventura Princess Pajara
Princess Fuerteventura
Fuerteventura Princess Playa De Esquinzo
Fuerteventura Princess Spain
Hotel Fuerteventura Princess
Fuerteventura Princess Hotel Spain
Fuerteventura Princess
Fuerteventura Princess Pajara
Hotel Fuerteventura Princess Hotel
Hotel Fuerteventura Princess Pajara
Hotel Fuerteventura Princess Hotel Pajara

Hotel Fuerteventura Princess Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 94 out of 215 reviews
Rating 8 - Good. 81 out of 215 reviews
Rating 6 - Okay. 25 out of 215 reviews
Rating 4 - Poor. 10 out of 215 reviews
Rating 2 - Terrible. 5 out of 215 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great holiday

nice staff. clean rooms. good variety of food. cocktails pre mixed which is very disappointing. easy access to very good beach. grounds are kept lovely. entertainment just ok
Stayed 3 nights in Feb 2025

6/10 Okay

Elyse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Some positives: Food variety, excellent Cleanliness, excellent Location, beautiful Negatives: Room very noisy and not sound proofed which made sleeping difficult Bar staff very unfriendly Food not always warm enough Entertainment severely lacking.
Stayed 7 nights in Dec 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Sanjay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is good for a budget trip and price point makes it attractive. Main lobby is stunning. Staff are very helpful when needed. Food market can be very busy at peak times. Rooms were good and cleaned regularly. good holiday desitination but quieter part of the island.
Stayed 7 nights in Oct 2024

10/10 Excellent

Jessica Suelen

Stayed 5 nights in Oct 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Angela Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Richard Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

10/10 Excellent

Karolina, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Megan Brook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

urbain

Travelled with family
Liked: Amenities, property conditions & facilities
het is een heel mooie omgeving,meeste van het personeel spreekt niet, er is een groot onderscheid tussen de groene en de zwarte bandjes die je draagt , ook in de accommodatie, de zwarte zijn ultra all in en worden goed bediend, de groene all in en mogen alles zelf halen en in vele mooie plaatsen niet binnen.de netjeid laat ook te wensen over , je moet thuis inchecken krijgt dan een qr code maar daar wordt niet naar gekeken, we moesten heel lang wachten voor de check in, zo n mooi hotel zou 5 sterren lunnen hebben moesten ze er hun voor inzetten, we hadden daarentegen wel een heel leuke vakantie, veel succes gewenst in de toekomst !
Stayed 9 nights in Mar 2024

6/10 Okay

Nitin

Travelled with family
Liked: Cleanliness
A great location and actual property but very poorly managed... There is not much maintenance or upkeep... So much potential but not wisely utilised... Animation non existent.. . Pools are good... Food options were extremely limited...
Stayed 3 nights in Mar 2024

4/10 Poor

James

Travelled with partner
Liked: Cleanliness
The room was nice, and pool areas and bars were fine, but the food was awful. Nothing had any form of seasoning or flavour, and everything was either overcooked or borderline undercooked. Despite advertising multiple restaurants they all serve the same food, everything processed and some form of charred meat (not always sure what kind). Entertainment was also underwhelming. The nightclub was actually a children’s party. The beach bars and restaurants lacked atmosphere and music, felt like we were eating in a school canteen
Stayed 4 nights in Mar 2024

10/10 Excellent

Atul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of pools, nice bars. Needed to be more evening entertainment - was only on a few days. Need more English channels especially a news channel, maybe some of Smart TV
Stayed 5 nights in Mar 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 4 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Facilities offered Wellness center, adult only areas, disco, sports bar, different evening entertainment depending on what you want - couldn't ask for more. Food was fabulous in both the restaurant and snack bar and plenty of choices of bars to drink - yes it is local alcohol and can strip tarmac off a road but it is plentiful and served with a smile. If you want named brands it is easy to upgrade. Will definitely come back to this great hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful but basic 4 star. Great price!!

Beautiful resort and the recent renovation has made the lobby area lovely to sit and lounge in. The rooms are lovely and we had a pool/ ocean view which felt truly special. The staff that were there were lovely, however sometimes they felt under staffed. Queues for the bar area were longer than they should be. Also although it is all inclusive, the drinks are limited. We upgraded for our last day to take advantage of Ecenzia benefits and lucked out as that night they were cooking steaks on the outside BBQ. Otherwise, I’m not sure it is worth it. You only get a few extra drinks (whisky and nicer rum), but no extra cocktails other than a mojito. The buffet was also very similar to the main one (and we often saw people with black bands in the main buffet instead), with the difference being they were able to enjoy a bottle of wine rather than the wine from a tap (both were drinkable). All the pools (including the ones that were supposedly heated) were quite cold, putting most people off from going in. This was also true of the other hotel we stayed at so perhaps a Spanish thing? Having said that, the pool areas are beautiful and there were so many deck chairs that you could rock up any time of the day and find a good seat. We spent most of the time in the adults only area, which was tranquil, with views and the sounds of the sea. The gym has one of everything but quite basic equipment (in both the main gym and the escenia one). Gorgeous beach which is just 5 min
View from the snack bar
View from the room balcony, block 6c
Our room, block 6c
Walk to the beach
Stayed 3 nights in Feb 2024

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay, with the hotel right on the beach it’s the perfect spot
Stayed 7 nights in Feb 2024

10/10 Excellent

Suddhajit, Douglas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained resort sprawling over a large cliff side. It has access to one of the best beaches on this island. Friendly staff and good food
Stayed 6 nights in Feb 2024

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to beach, pool areas great
Stayed 7 nights in Feb 2024

6/10 Okay

Jyoti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. This resort has everything you need. My bed was a bit too hard and some repetitive / stale food options at times but this really wasn’t too much of a problem. Loads of places to sit and chill by the pool. Great access to the Beach too.
Stayed 4 nights in Feb 2024

8/10 Good

Kestutis

Liked: Cleanliness, property conditions & facilities, room comfort

Read all details to avoid frustration

Check in starts at 15:00 hours, but hotels app states from 14:00 Check out until 11:00, even hotels app statas until 12:00. My room card was disabled right after 10:00 - I had to go to reception to ask to activate it. And it was jot my fault - my both cards were disabled at the same time, even reception blamed me. Furthermore - It was 10:45 but reception didn't expressed any apologies and rudely reminded me to leave the room in 15 minutes. Wifi was disabled right after 11:00 with no excuse, kinda forcing us to get out asap. Que to check in sometimes was going long way even going outside. And yes, reception is working slow and evidently - too little check in desks for such big hotel. Keep in mind - hotel is away from towns and there is no decent pathway to nearest town of Moro Jable, which is 1 hour of intense hiking. ..but if your intentions are only within the hotel teritory and the beach - this does not apply, however - hotel layout is on slope - anywhere you go you end up at pretty steep slope and stairs
Stayed 5 nights in Feb 2024

10/10 Excellent

Kestutis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it is ok place to stay, with nice pools and sandy beach, good variety of meals to choose from, only you have to consider that the hotel is on the slope, meaning all the time you have to walk up and down the hill.
Stayed 5 nights in Jan 2024

10/10 Excellent

TIHOMIR

Liked: Cleanliness
Stayed 5 nights in Jan 2024