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TRS Coral Hotel - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for TRS Coral Hotel - Adults Only - All Inclusive

3 outdoor pools, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
On the beach, white sand, free beach cabanas, sun-loungers
3 outdoor pools, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
View from room
Junior Suite Swim Up Beachside | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Playa Mujeres Golf Club
    ‪19 min walk‬
  • Punta Sam Ferry Terminal
    ‪6 min drive‬
  • Mujeres Beach
    ‪9 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪83 min drive‬
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Loft Suite Jacuzzi Terrace Single Use

Loft Suite Jacuzzi Terrace Single Use | View from room

Loft Suite Jacuzzi Terrace Single Use

  • 100 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up

1 bedroom, premium bedding, memory-foam beds, free minibar

Junior Suite Swim Up

  • 67 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Single Use

1 bedroom, premium bedding, memory-foam beds, free minibar

Junior Suite Swim Up Single Use

  • 67 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View

  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace

View from room

Loft Suite Jacuzzi Terrace

  • 100 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View Single Use

55-inch Smart TV with digital channels, TV, books

Junior Suite Garden View Single Use

  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside Ocean View

Junior Suite Beachside Ocean View | View from room

Junior Suite Beachside Ocean View

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Beachside

Junior Suite Beachside | View from room

Junior Suite Beachside

  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Beachside Ocean View

Loft Suite Beachside Ocean View | View from room

Loft Suite Beachside Ocean View

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Loft Suite Jacuzzi Terrace Ocean View

Loft Suite Jacuzzi Terrace Ocean View | 1 bedroom, premium bedding, memory-foam beds, free minibar

Loft Suite Jacuzzi Terrace Ocean View

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim Up Beachside

Junior Suite Swim Up Beachside | View from room

Junior Suite Swim Up Beachside

  • 67 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, (1099)
The price is CHF 1'174
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Atelier Playa Mujeres - Adults Only - All Inclusive

About this property

TRS Coral Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at TRS Coral Hotel - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Change of towels is available on request
TRS Coral Hotel - Adults Only - All Inclusive offers 469 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

8 outdoor tennis courts and a health club are featured at the property. 3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia SPA has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the pool at TRS Coral Hotel - Adults Only - All Inclusive. During your stay, you'll be within walking distance of Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with garden views at Capricho, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with Thai massages, detox wraps or body treatments at Zentropia SPA
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes 8 outdoor tennis courts, a gym and a steam room
  • Guests have great things to say about the clean guestrooms and the beach
  • Just a 4-minute drive from Playa Mujeres Golf Club and 13 minutes from Ultramar Ferry Puerto Juárez
  • Airport shuttle service available for a fee
TRS Coral Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At TRS Coral Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers outdoor tennis courts, a health club and a hot tub. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

Guests are served a free buffet breakfast.
Capricho – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast and lunch.
La Boheme (French) – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.
Tentazione (Italian) – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Open selected days.
El Gaucho (Argentinian) – This steakhouse specialises in Argentinean cuisine and only serves dinner. Open daily.
Chic Cabaret Restaurant $ – This theme restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • 2 beach bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Capricho
  • Chic Cabaret Restaurant $
  • El Gaucho (Argentinian)
  • La Boheme (French)
  • Tentazione (Italian)

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Games
  • Outdoor pool (guest access)
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at TRS Coral Hotel - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRS Coral Hotel Adults All Inclusive Costa Mujeres
TRS Coral Hotel Adults All Inclusive
TRS Coral Adults All Inclusive Costa Mujeres
TRS Coral Adults All Inclusive
Trs Coral Inclusive Inclusive
TRS Coral Hotel Adults Only All Inclusive
TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

TRS Coral Hotel - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 661 out of 1002 reviews
Rating 8 - Good. 152 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 59 out of 1002 reviews
Rating 2 - Terrible. 52 out of 1002 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Kiara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we first booked, we called and informed them that our reservations are 10/30/24-11/4/24 and we weren’t going to arrive until 10/31 at 6am. We requested our room be ready then and they informed us that it will. When we arrived the room was not ready and they suggested we go eat and relax by the pool. After 4 1/2 hours we were really tired and decided to go check on our room again. The guy at the desk was insensitive and continued to brush us off. We then went back to the desk to ask for a supervisor at that point we were accommodated and placed into a room. The room and the resort were very beautiful and relaxing. For two days we kept asking them to bring us face towels & more water as we brushed our teeth with only bottled water, after the second day I requested we talk to management and they immediately brought us towels and water instead. We also asked that they do not clean our room to prevent anyone being there without us. Sunday we were gone enjoying the resort from about 10am-5pm and as we were getting ready for dinner, we realized they cleanedMonday morning as we were packing and gathering our things, I noticed inside of one of my bags a blanket I travel with was missing. Noticing that I went deeper into my purse to look inside another bag that was all the way at the bottom of my big back & should have been under the cover I had. We then noticed that $60 was missing that we were using to tip. We arrived with $160 and only spent $80 due to not leaving the resort.
Stayed 4 nights in Oct 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful Honeymoon Vacation. The Resort felt like it was top notch in nearly all regards. Many reviews I've seen say the food isn't very good but I disagree. There are so many options, so you just gotta keep trying places. El Gaucho definitely takes first place. The staff was also fantastic, with a few minor exceptions. The ladies at the cafe seemed bothered by us everytime we went there. Our Butler Roman was simply wonderful. And the majority of other staff were excellent. The cabaret show was stunning and well worth the price of admission. The Spa is an absolute must. It is one of the the coolest and most beautiful experiences. I think the only other negative would be the bed. We had a king size and it hurt my wife's back to the point we had to request a pillow topper. All in all I would highly recommend TRS Coral.
Stayed 6 nights in Oct 2024

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time will ne returning
Stayed 4 nights in Oct 2024

4/10 Poor

Himanshu, New York

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
THIS WAS THE WORST EXPERIENCE WE HAVE HAD IN AN ALL-INCLUSIVE CANCUN RESORT. WHILE THE PROPERTY IS REALLY GOOD with NICE SWIM UP ROOMS ALONG WITH A WORLD CLASS SPA/SAUNA, THIS RESORT FAILS MISERABLY IN HOSPITALITY AND SERVICE. THE STAFF WAS NOT VERY FRIENDLY AND INVITING AND FELT LIKE THEY WERE REALLY NOT IN PROVIDING HOSPITALITY AND SERVICE TO THE GUESTS. WHEN WE CHECKED IN THE RECEPTIONIST WAS IN A HURRY AND GOT US THE BANDS FOR ACCESS ACROSS THE RESORT HOWEVER, THE ROOM WOULD NOT BE READY FOR ANOTHER TWO HOURS. WE DID MENTION THAT WE ARE VIP ACCESS GUEST FROM EXPEDIA, BUT DID NOT RECEIVE ANY BENEFITS, LATER WE GOT THE $600 RESORT CREDIT WHICH WAS BASICALLY $10-$50 COUPONS WHICH ARE ESSENTIALLY USELESS. THE ROOM WAS REALLY NICE, HOWEVER WAS NOT THE ONE THAT WE ASKED FOR WE HAD PAID FOR THE BEACH SIDE, SWIM UP ROOM, WHICH WERE AT THE END OF THE RESORT SIDE, HOWEVER, THEY GAVE US A POOL VIEW ROOM, WHICH HAD NO PRIVACY AT ALL. THE PILLOWS IN THE ROOM SMELL REALLY MUSTY AND MOIST, AND WE ASKED SEVERAL TIMES TO HAVE THEM CHANGED AND IT WASN’T ON UNTIL 10 PM THAT THEY CHANGED THEM. The pool side is a dull and There is no party scene or music around the pool and felt like we were just chilling in a community pool. RESTAURANTS ARE BAD WITH NO VEGETARIAN OPTIONS. The grand palladium restaurants require reservation before 3 PM for dinner and will not allow you to dine in. The guest services don’t care if you go hungry. The spa was a saving grace, but will never go back to this resort
Stayed 3 nights in Oct 2024

6/10 Okay

Bradley James

Travelled with partner
Liked: Amenities
TRS Coral has a lot to offer and is extremely unique in the fact that the shuttle service and boat rides can get you from place to place around the property. The biggest concern for us was the food - it was average at best. We also were put in a room with many damaged pieces of furniture and a tub that didn’t work - no compensation for this just a shrug and a room change the following day that we had to chase the staff down for. I specifically paid extra for this room and was bummed out about not being able to use it for 1/3 of the trip. The drinks were also below average and it was extremely difficult to find bottled water on the property which is strange with over 30 venues to drink and eat. Overall it’s a nice property but the resort needs some renovations in the rooms and hallways, a closer look into food and drink quality and a step up in customer service when things are not right with a customers stay. Nice resort but would not come back. Oh and please stop trying to sell people on packages and whatnot. It was non stop everywhere we went and was frustrating when we were here for a short stay and my fiancée was pregnant and just trying to relax. I had not been approached this often by sales people while staying in a resort in all my years of traveling to Mexico.
Stayed 3 nights in Oct 2024

8/10 Good

raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything staff, especially very helpful and wanting to improve your stay which ever way that was possible
Stayed 9 nights in Oct 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Sep 2024

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
This is my 5th time at this place. I just love everything about it.
Stayed 7 nights in Oct 2024

10/10 Excellent

Erika, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful, the food was good. The only problem we had was that there were not enough activities going on. After 4pm it was pretty dead. You have to pay for the CHIC show which is overpriced. They should definitely have more going on especially with the property being so big and expensive.

10/10 Excellent

Maria F., Northville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jairo Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Ashley, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service, I was in awe in summary. Definitely coming back and highly recommending for others!
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best! Will be back!
Stayed 3 nights in Sep 2024

10/10 Excellent

Andrew D

Great resort!
Stayed 4 nights in Sep 2024

8/10 Good

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Datwain, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch
Stayed 3 nights in Sep 2024

6/10 Okay

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Floating breakfast not worth it. Bartenders are great-luis,justin,deigo, Antonio food is so so. Always running out of top shelf liquor
Stayed 5 nights in Sep 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints whatsoever with my stay at this Resort. Everything was beautiful including my room (swim-up), The property itself, the beach/pool areas and all the restaurants and nightlife/entertainment spots. All the staff were very friendly as well. It was a solo trip for me for my birthday but I would definitely come back with a partner.
Stayed 4 nights in Sep 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and great service!
Stayed 8 nights in Sep 2024

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 6 nights in Aug 2024

6/10 Okay

randy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

LIDIA H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was everything you could ever ask for the staff was the friendliest from the bell boy to the butler bartenders waiters so helpful. Best resort in Cancun
Stayed 3 nights in Sep 2024

6/10 Okay

Wanda

Travelled with family
Liked: Cleanliness, amenities
I stayed here 2 years prior and enjoyed the staff decor and restaurants so I decided to book again. Most staff were friendly. Some restaurant staff at the steak house were rude and rushed the service. Even though its an all inclusive property I witness the servers upset that tables didn't leave tips. They should give a tour when you initially arrive to let you know what all there is to offer. Instead of the 4 restaurants the tell you about upon arrival. I know its the middle of summer but the mosquitos were excessive. Although my butler Zamora was kind, updates on events at the property were upon request unlike my last visit. My mother who also stayed at the property didn't even know her butlers name because they were never present. Excursions were limited and pricey at the property and the man at the desk seemed uninterested. They should hqve a better system with the golf carts They said it comes every 15 minutes but I was waiting minimum 30 minutes for rides back to the property. None of the elevators had AC. Unless you get to the pool early you wont get towels which is a bummer because most of the chairs are stained. The property is literally on the coast so its a short distance to walk. Keveen and Ximena at the desk went above and beyond. But Mario at the Italian restaurant deserves a raise! Polite kind and knowledgeable!! They also have shops. Make sure to visit Chicano at the jeweler.
Stayed 4 nights in Aug 2024