We stayed in this property from July 27 through August 2 and it was less then desirable. For starters, our names were not on the list when we arrived at 3pm. This was the first time we had to contact someone for help. Upon arrival, the house was hot. We finally called management at 4:30. AC repair came to our rescue about 7:00. Unfortunately, AC repair had to come to our rescue, not once but 3 times. The AC is still not working in the guest bedroom in the main house, but we finally gave up trying to have it repaired and used a fan that we brought. When he returned the third time he said he couldn’t tell when the filters were last cleaned. These were disgustingly filthy.
The refrigerator needs service. It beeps every two minutes, Icicles form overnight in the freezer and you need to press the restart button every so often so that it stays cool. Instead of fixing it, they sent over a replacement refrigerator so we did not lose any food which was placed in the middle of the dining room, meaning we couldn't eat there.
Two of the lounge chairs outside were broken and we had to call to have them replaced. One of the outside dining chairs were broken. We didn't bother to have it replaced. There are only 4 dining chairs in the eating area, although the house sleeps 8.
The info book has misinformation. Trash day is Monday and NOT Friday, as indicated, so we left the trash out when we left Sunday when we left.
During our stay, gardeners came at least twice, using leaf blowers at 6:30am in the morning. While we realize it’s hot out, perhaps this can be done on the day the guests check out.
The house is lacking amenities. There are no cleaning supplies, pots are missing lids, no plastic cups to use the by pool so we brought our own. The lightbubs in the bedrooms and bathroom need to be changed. The sliding glass door is so hard to open that you could break an arm just trying to open it. And the back door doesn't lock unless you place a broom stick on the floor to close it. If you have booked, I would reconsider.