Yucatán Luxury Hotels

"This hotel didn‘t really offer a customer oriented experience. I have medicaments that needed to be in the fridge, the hotel policy instead of storing my medicament free of charge, they only offered me to rent a fridge for an additional price!! I traveled many kilometers in the earth carrying my medicines, and in all hotels I have had always a possibility to store free of charge my medicament! Warning: That means people with special needs won“t have a customer oriented experience, I have been in many hotels worldwide and even without fridge, no need to pay extra for renting a fridge! In addition the menu in the breakfast was basic, no fresh fruit, non-natural juice from X brand served in the breakfast, the main dish was OK. The waiter and some personal were taking care and very attentive, however in our only night we spent there we were stang by many mosquitoes (we understand it is a region dominated by such creatures, but they don‘t really care about guests being stung, no mosquito spray was in our room or perhaps was done our room in the hurry! No motivation to repeat the experience here, the great thing was that is located close to the airport."