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Hotel Serrano Palace

5.0 star property

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Photo gallery for Hotel Serrano Palace

Beach nearby
Indoor pool, 2 outdoor pools
Property entrance
Premium bedding, minibar, in-room safe, blackout curtains
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Bar
  • Pet-friendly
  • Gym

Explore the area

Map
Playa Son Moll, s/n, Capdepera, Mallorca, 7590
  • Son Moll Beach
    ‪1 min walk‬
  • Playa Na Ferradura
    ‪5 min walk‬
  • Cala Ratjada Port
    ‪11 min walk‬

Room options

View all photos for Double Room, Balcony, Sea View

Designer toiletries, hair dryer, bathrobes, bidet

Double Room, Balcony, Sea View

  • 41 sq m
  • Sea view
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Double Room Single Use, Balcony

Premium bedding, minibar, in-room safe, blackout curtains

Double Room Single Use, Balcony

  • 41 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Double Room, Balcony

Premium bedding, minibar, in-room safe, blackout curtains

Double Room, Balcony

  • 41 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

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About this property

Hotel Serrano Palace

Elegant beach hotel and 2 outdoor pools
Spend the day catching some rays at the nearby beach, relaxing by one of Hotel Serrano Palace's 2 outdoor swimming pools or pampering yourself at the full-service spa.
Hotel Serrano Palace offers 153 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, designer toiletries, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

A marina and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Hotel Serrano Palace, you're just a quick walk from Son Moll Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and a full-service spa.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and 2 outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, facials or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Son Moll Beach and 5 minutes on foot from Playa Na Ferradura
  • Local-area shuttle service available for a fee
  • Dogs welcome free of charge
As a guest of Hotel Serrano Palace, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. An indoor pool, a children's pool, and a health club are also featured at the luxury Hotel Serrano Palace. For a fee, parking is available.

This 5-star Capdepera hotel is smoke free.

Hotel Serrano Palace has a restaurant on site.
24-hour room service is available.

Languages

Catalan, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Area shuttle (surcharge)
  • Parking on site (EUR 10 per day)
  • Valet parking on site (EUR 10 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Mountain biking
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurant. Shorts are not permitted.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 11 lb per pet

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 10 per day
  • Valet parking fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Palace
Hotel Serrano Palace Cala Ratjada
Serrano Palace
Serrano Palace Cala Ratjada
Serrano Palace Hotel
Hotel Serrano Palace Cala Ratjada, Majorca, Spain
Hotel Serrano Palace Capdepera
Serrano Palace Capdepera
Hotel Hotel Serrano Palace Capdepera
Capdepera Hotel Serrano Palace Hotel
Hotel Hotel Serrano Palace
Serrano Palace
Hotel Serrano Palace Hotel
Hotel Serrano Palace Capdepera
Hotel Serrano Palace Hotel Capdepera

Hotel Serrano Palace Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 48 reviews
Rating 8 - Good. 14 out of 48 reviews
Rating 6 - Okay. 6 out of 48 reviews
Rating 4 - Poor. 0 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cala Ratjada Serrano Palace hotel stay.
Excellent hotel situated across the road from the lovely Son Mol Beach. Quiet though central location. Impressive hotel room and high end bathroom. We booked half board and the standard of food is very high indeed. Only criticisms in relation to our stay would be that the pool which is such a feature of the Hotel, was not heated (early Nov) though we prefer sea swimming (which was warmer), bottled water was not provided free of charge in the room and we were expected to pay for Nespresso capsules used in our hotel room coffee machine. Tea and coffee in a 5 star hotel room is to be expected as standard. We were able to park outside the hotel, free of charge, though at busier times you may need to valet park. The Cala Ratjada Boardwalk is just across the road too. Will book to stay again. We greatly enjoyed our stay.
Stayed 1 night in Nov 2019

10/10 Excellent

Elizabeth, Paisley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantstic Hotel, great holiday.
Our stay at this hotel was excellent, especially the staff they were very friendly and attentive. The hotel is situated 50 mtrs from Son Moll beach which is really beautiful with cafes and restaurants all around. Our accommodation was fantastic, we had half board and the meals were amazing. Will defiantly return

8/10 Good

Anne Marie, London

Liked: Staff & service, property conditions & facilities
Only for those loving package holidays
I would only recommend this location to those looking for a short package holiday in a resort area. There is nothing Spanish-feeling about this part of Mallorca. It is a holiday resort. Many of the nearby shops and restaurants are geared for tourists and some parts of the town feel totally artificial. The clientele is largely German. The beach is just across the road. It is very clean but as it's small it gets very crowded. There are chairs with umbrellas (that get snapped up very quickly) but aside from that or sitting in one of a few beachside cafes, there are no natural shady areas. A couple of restaurants along the waterfront serve quite good and more authentically Spanish food. Aside from that, most restaurants serve the usual touristy fare. The one annoying thing was the hotel next door that liked to announce its upcoming morning and evening events so loudly (blasting this out in German) daily. One night, while on the balcony we were caught between two rival Frank Sinatra renditions - one in our hotel and one in the hotel next door. We booked half board but only ate dinner there twice. While there was a wide variety of food, much of it was drowned in heavy sauces and the better fare was gone by the time it reached 8:30pm as many diners started eating as early as 6:30. Thankfully, whatever noise one could hear in the evening stopped promptly by midnight. Only recommend if you are looking for a tourist resort in a lovely location but without a sense of local flavor.

10/10 Excellent

Sally & Tom, Mulmur, ON , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great area
This was an amazing experience -- we thoroughly enjoyed ourselves. We found that the food was beyond 5 star...and the feel of the entire hotel was just wonderful The only negative thing that we found during our stay there, was that the internet was a bit flakey -- had to keep putting in the password during the sessions, and since we paid extra for this service for the week, we were a bit disappointed in its performance. Otherwise the place is really wonderful. We especially liked the area, walking along the seawall was outstanding and the many places to eat and drink within minutes of the hotel were outstanding. Would never get tired of looking at the sea.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Hotel antiguo pero en perfecto estado. El servicio increíble. Muy buena cena y desayuno.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein schönes Hotel, direkt am Strand gelegen , mit der angrenzenden Hafenpromenade in Cala Ratjada. Vielfältiges Frühstück. Sonnen Roof Dach für den Sundowner. Praktisches kleines Fitnessstudio und Sauna. Das Hotel war für meine Vorstellungen gut ( Sportler ).
Stayed 6 nights in Jun 2024

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Hotel. Werde ich sofort weiterempfehlen. Beim Essen merkt man, dass man in einem 5 Sterne Hotel ist. Das komplette personal ist auch noch positiv zu erwähnen.
Stayed 12 nights in May 2024

6/10 Okay

Diana

Liked: Cleanliness, staff & service, amenities
Sehr guter Service, gute Lage, gute Auswahl beim Frühstück. Aber es ist komplett auf älteres Publikum ausgerichtet. Möbel altbacken und in die Jahre gekommen.
Stayed 1 night in Sep 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

PORTIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fantastic thanks you for a great weekend
Stayed 3 nights in Aug 2023

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel mit sehr gutem Service
Wir waren leider nur eine Nacht im Hotel Serrano Palace, werden aber definitiv gerne wieder einmal kommen: vom Hotelzimmer bis zum Restaurant: Ausstattung und Service lassen keine Wünsche offen. Sehr zu empfehlen!
Stayed 1 night in Oct 2022

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God værdi for pengene
Et ældre hotel, med god placering. Rigtig god morgenmad og aftens buffet.god værdi for pengene.
Stayed 7 nights in Oct 2021

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Boende
Den stranden som tillhörde hotellet var inget likt bilderna. Liten och inträngd. Kvällsmusik som inte var passande för tyska pensionärer som övervägde. Trevlig och rolig personal i receptionen. Proffsig pianist som spelade på flygel vid frukost. Annars var restaurangen som en matsal. Fräscht men kvar i tidigt 90-tal i inredning. Vi tog bilen till stränder på annat håll.
Stayed 4 nights in Oct 2021

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War gut , aber eher 4 Sterne Plus Standard. Lage sehr zentral in Cala Ratjada
Stayed 7 nights in Oct 2021

8/10 Good

Ronja

Travelled with family
Liked: Cleanliness, staff & service, amenities
Sehr gute Lage, sehr freundliche Mitarbeiter
Stayed 7 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Muy mala cobertura de wifi. Comida correcta. Es mas un hotel de 4 estrellas que de 5.
Stayed 4 nights in Aug 2019

8/10 Good

Alex, Fredersdorf

Liked: Cleanliness, property conditions & facilities, room comfort
Eine Woche mal wieder im Serrano Palace, sehr schöne Lage, Zimmer gut, Service auch, man merkt und sieht dem Personal die lange Saison jetzt an, am 04.11. ist dann letzter Tag und das Hotel schließtbis Ostern
Stayed 7 nights in Oct 2018

10/10 Excellent

Uwe, Münster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehm wie immer!!! Das Hotel und die Mitarbeiter sind sehr freundlich und hilfsbereit. das Frühstück sowie Abendessen ist immer sehr abwechslungsreich und lecker!
Stayed 3 nights in Oct 2018

10/10 Excellent

Olaf, Oberhausen

Liked: Staff & service, property conditions & facilities
Alles bestens , kann man nur weiterempfehlen . Perfektes Essen und freundliches Personal. Parken ist etwas schwierig .
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Décevant
Bel hôtel et grande chambre par contre le service est loin de celui d’un 5 étoiles et le personnel à part quelques exceptions n’est pas très agréable. L’accueil a été déplorable pas un sourire des suppléments pour tout même pour le nespresso dans la chambre. Goûter payant à la piscine alors qu’il s’agit des restes du dîner de la veille. Bref à part les infrastructures et l’endroit sympa rien qui justifie le prix car tout est en extra. Il y a plein d’hôtels à Majorque beaucoup mieux et moins chers.
Stayed 4 nights in Aug 2018

10/10 Excellent

Fred, Soest, NRW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edles Hotel am Strand
Das Hotel liegt in unmittelbarer Strandnähe. Er ist feinsandig und über eine Straße erreichbar. Zum Ortskern und Hafen führt eine schöne Strandpromenade (10 Minuten Fußweg) oder eine Einkaufsstraße. Der Empfang war sehr freundlich. Alle Mitarbeiter waren außerordentlich freundlich und kompetent. Wünsche wurden umgehend erfüllt. Die Zimmer sind ungewöhnlich groß und sehr gut ausgestattet. Die Inneneinrichtung ist nicht neu, aber in sehr gutem Zustand. Die Mahlzeiten haben eine große Auswahl, sind abwechslungsreich und werden sehr schön präsentiert. Manchmal werden die Mahlzeiten mit gepflegter Lifemusik begleitet. Trotz (nur) HP gab es für uns tagsüber an der Poolbar kostenlos leckere Snacks. Abendessen mit Dresscode (Herren: Hemd/Poloshirt, lange Hosenbeine, Damen: schulterbedeckt, mindestens knielange Röcke oder Hosen). Fast jeden Abend gab es Lifemusik und andere Vorstellungen am Pool oder in der großen Bar. Vielfältiges Sport- Spa- und Ausflugsangebot. Wer einen gediegenen Urlaubsaufenthalt (Einzelreisende, Paare, Familien) sucht, ist hier richtig.

10/10 Excellent

Johannes, Hamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was uitmuntend, net als de zeer hoge kwaliteit van het buffet, zowel ontbijt als diner. Kamer/badkamer ook zeer verzorgd en ruim. Enige nadeel:geen privacy op het terras van de kamers.

8/10 Good

Gabriel, Palma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien a excepción del boufet
Muy bien el boufet no está en consonancia con un hotel de cinco estrellas, tanto de cena como de desayuno