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Mercure Lourdes Imperial

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Lourdes Imperial

Standard Double Room, 1 Double Bed | View from property
Property amenity
Premium bedding, minibar, in-room safe, desk
2 restaurants, lunch, dinner served; international cuisine
Standard Double Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Pet-friendly
  • Housekeeping
  • Breakfast available

Explore the area

Map
3 Avenue du Paradis, Lourdes, Hautes-Pyrenees, 65100
  • Lourdes Wax Museum
    2 min walk
  • Château Fort de Lourdes
    6 min walk
  • Château Fort Pyrenean Museum
    6 min walk
  • Pau (PUF-Pau - Pyrenees)
    51 min drive

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Privilege, Room

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Triple Room, 3 Single Beds

Designer toiletries, hair dryer, towels

Triple Room, 3 Single Beds

  • 25 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Designer toiletries, hair dryer, towels

Standard Room, 1 Queen Bed with Sofa bed

  • Sleeps 2
  • 1 Queen Bed and 1 Queen Sofa Bed

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About this property

Mercure Lourdes Imperial

Riverfront hotel with 2 restaurants and 24-hour front desk
Along with 2 restaurants, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space and dry cleaning are on-site. Housekeeping is available on request.
Mercure Lourdes Imperial offers 88 accommodations with minibars and espresso makers. Beds feature premium bedding. 37-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This Lourdes hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Mercure Lourdes Imperial, you're just a quick walk from Basilica of Our Lady of the Rosary. Free WiFi in public areas, 2 restaurants and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Le Perchoir
  • Breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes bicycles to rent
  • Within a 10-minute walk of Basilica of Our Lady of the Rosary and Massabielle Grotto
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 700 square feet (65 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Mercure Lourdes Imperial. For a fee, parking is available.

This 4-star Lourdes hotel is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 10 AM.
Le Perchoir – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10 AM for a fee: EUR 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le Perchoir

Things to do

  • Bicycle rentals
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 15 December and 1 February.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately EUR 15.00 per person
  • Self-parking fee: EUR 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Lourdes Mercure
Lourdes Mercure Imperial
Mercure Imperial
Mercure Imperial Hotel
Mercure Imperial Hotel Lourdes
Mercure Imperial Lourdes
Mercure Lourdes
Mercure Lourdes Imperial
Accor Lourdes Imperial
Mercure Lourdes Imperial Hotel Lourdes
Mercure Lourdes Imperial Hotel
Mercure Lourdes Imperial Hotel
Mercure Lourdes Imperial Lourdes
Mercure Lourdes Imperial Hotel Lourdes

Mercure Lourdes Imperial Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 182 reviews" "
Rating 8 - Good. 71 out of 182 reviews" "
Rating 6 - Okay. 29 out of 182 reviews" "
Rating 4 - Poor. 12 out of 182 reviews" "
Rating 2 - Terrible. 9 out of 182 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
I felt at home and the staff very courteous and helpful. I have nothing bad to say regarding this hotel. Excellent service
Stayed 5 nights in Oct 2023

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Tan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like - Front Desk staff, Sebastian greeted and showed welcoming hospitality although the checkin was passed midnight.
Stayed 2 nights in Jun 2023

4/10 Poor

Gustavo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel facilities are in disrepair. It is old but not well maintained.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Stayed 8 nights in Apr 2023

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Staff was very friendly, especially the waitress! Enjoyed our stay . Will go again and again.
Stayed 3 nights in Sep 2022

2/10 Terrible

Cecilia

Liked: Room comfort
Disliked: Staff & service
Terrible service and rooms!!!
I was able to book this hotel cheaply- 3 days for a little over 160 euros. We were given a tight, small and I hate dark colored carpets. It is a very good excuse for dirty carpets although this one was not dirty, I think. The view from our window was an unoccupied building that was dilapidated. The reception desk (male) cannot really understand english and of course cannot communicate effectively in English. I requested for something one time and he cannot accomodate at all. Nothing. One cannot get anywhere with that receptionist. The lady was effective, very good. The male is totally useless. I stayed in this hotel many years back and I was happy then, now I will never go back to that place. Also advised my friends to avoid this place. Looking for someplace else to stay for next visit.
Stayed 1 night in May 2022

10/10 Excellent

Bambang

Stayed 1 night in May 2022

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons eu un service exceptionnel. Merci à l’hôtel pour leur accueil chaleureux.
Stayed 1 night in Feb 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found Mercure Imperial through the ranking which did not disappoint. The hotel is centrally located and the staff are knowledgeable and friendly. Due to the low season, many places and restaurants were closed. Surprisingly the hotel's restaurant provided a nice option for a solid meal service. I felt safe too because the server made sure every customer showed the COVID green pass before entering the restaurant. Great job!
Stayed 2 nights in Nov 2021

10/10 Excellent

MINI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally placed with river view. Very welcoming and helpful reception staff. Good breakfast & dinner reasonably priced. Very comfortable beds. Overall excellent stay.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Ma Ilaida

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay, staff helpful. Found the room comfortable. Although found the brochures on the table very dusty. Some amenities were not immediately provided, like water they prepared 1 even if reservation is for 2pax. About 5mins walk to the sanctuary and near to restaurants.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Clean comfortable room with a great view and a nice balcony. Super Staff who helped me at every request. The was a decent breakfast available. This is a very nice place to stay close to the Grotto and Basilica.
Stayed 2 nights in Oct 2019

8/10 Good

Iwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

2/10 Terrible

Manny

Disliked: Property conditions & facilities, room comfort
This was a terrible hotel-stay with the A/C not working and the bed small. The only good thing was it is close to the entrance for the grotto. We were told there was parking but when we got there there was none. You had to park down the street if you found an open spot.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly, room was clean. Beautiful hotel. Good location
Stayed 3 nights in Sep 2019

8/10 Good

sahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019