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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free pool cabanas, pool loungers
Sapphire, 2 Bedrooms | View from room
Private beach, white sand
View from room
Amber Room | Premium bedding, pillow-top beds, free minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • All-inclusive
  • Spa

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillow-top beds, free minibar, in-room safe

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillow-top beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Agatha King

Agatha King | Premium bedding, pillow-top beds, free minibar, in-room safe

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillow-top beds, free minibar, in-room safe

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hot Tub, Ocean View

View from room

Room, 2 Queen Beds, Hot Tub, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillow-top beds, free minibar, in-room safe

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach, an outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Sensira Resort & Spa Riviera Maya – All Inclusive. During your stay, you're just a quick walk from Petempich Bay. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at La Pergola, a buffet restaurant that serves international cuisine
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with hot stone massages, manicures and pedicures or aromatherapy at Inspiration Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Petempich Bay and Arrecife de Puerto Morelos National Park
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

La Pergola – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Galerie Des Sens – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana – This theme restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Rodeo Grill – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Tentazione – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.32 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1011 out of 1830 reviews
Rating 8 - Good. 411 out of 1830 reviews
Rating 6 - Okay. 185 out of 1830 reviews
Rating 4 - Poor. 106 out of 1830 reviews
Rating 2 - Terrible. 117 out of 1830 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The resort overall was clean. The staff would take towels/floor mats when cleaning the room and not leave a replacement. The play areas were worn out and the game tables were in need of replacement. Dining was lackluster. The dinner options took far too long to be served and the fact that the wait staff were non existent during meals was disappointing. We felt held hostage by the lack of choices. Dishes we ordered were missed on multiple occasions. With a young family it was troublesome to wait so long for dinner. Buffet options for evening would be appreciated. Forget room service instead, it took over an hour to be delivered and arrived cold. At one point an order was lost and never delivered to the room. In addition, we all came down with a stomach bug and believe it was from the lunch service not being cooked properly. Our grandson had to be treated by the physician for a terrible rash ,HFM, he picked up at the playground. The affordability was unfortunately eclipsed by these untenable factors.
Stayed 8 nights in Nov 2024

10/10 Excellent

Abdullah Al

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Dec 2024

2/10 Terrible

Dj

Disliked: Staff & service
Stayed 7 nights in Dec 2024

2/10 Terrible

DIVYA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I recently stayed in the Ruby Suite at this property, and overall, the experience was a mix of positives and concerns. The suite itself was fantastic—spacious, beautifully designed, and with a peaceful, amazing view that really made the stay enjoyable. The room was also cleaned very well by the housekeeping staff. However, my experience with the food service was extremely disappointing. It took over an hour and a half for my order to arrive, which is far too long for any type of meal service. Additionally, I had an unfortunate incident where one of the staff members took $400 CAD from my purse. While I can't say for certain who was responsible, I did notice some odd behavior when a staff member knocked on my door to refill the toilet roll and towels. I was in the room at the time, and she slightly opened my closet door, even though no refills were needed in that area. When I questioned her about it, she smiled and left without an explanation, which raised some suspicions. While this situation didn't ruin the entire experience, I would caution others to avoid leaving valuables in the room. Overall, the stay had some great moments, but the issues with service and the security concern left me feeling uneasy.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jalissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 5 nights in Dec 2024

10/10 Excellent

Alfonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for traveling with kids.
Stayed 4 nights in Nov 2024

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
One of the worst resorts we ever stayed at! Got in late and went to the late night snack bar since we hadn't had dinner yet. All the food was stale, bland or tasted like it was cooked in cigarette smoke, we decided to go back to our room and order room service. Ended up having to call the front desk to order because no one would pick up for the room service number, we were told 45 minutes but ended up waiting 2 hours only to get burgers that were still pink. Our bathroom had no soap, hand towels or face cloths. Then when we drank the couple water bottles that were in the room we had to ask for more which were never brought in the end so we just had to go to the buffet and get someone to give us glasses of water. The next day we tried the buffet for breakfast and again most things were stale or tasted like cigarette smoke again, at this point our kids and us had only eaten fruit. We spent the day at the pool since the water park looked pretty gross and the slides were leaking quite a bit. We tried to order food from the snack bar there which ended up taking 3 hours! They are extremely understaffed and were quiet rude when we would ask multiple times for things. Most of the place was extremely run down, and alot of things broken or not working properly. There was next to no beach area as well. I wouldn't recommend anyone going here at all!
Stayed 7 nights in Nov 2024

10/10 Excellent

Alexander Daniel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, some areas need some maintenance but overall great. Not sure where the negative reviews come from.
Stayed 7 nights in Nov 2024

8/10 Good

Hillary

Stayed 2 nights in Nov 2024

8/10 Good

Tristan

Liked: Cleanliness, staff & service
It was good
Stayed 7 nights in Nov 2024

2/10 Terrible

chase

Disliked: Cleanliness, property conditions & facilities
Sucked bro.
Stayed 2 nights in Nov 2024

10/10 Excellent

ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road leading to resort is in poor condition
Stayed 7 nights in Nov 2024

10/10 Excellent

Dhwani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was beautiful and the stay was very comfortable. I would like to mention Jony was a great personal butler. He made sure we had a comfortable stay and was always very helpful.
Stayed 4 nights in Nov 2024

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s good for the price
Stayed 3 nights in Nov 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our stay at Sensira All-Inclusive Resort was a mix of good moments and frustrating issues. We stayed with our two young daughters and chose it for the value and kids' club. The resort had some nice areas, but many parts were in poor condition—broken basketball nets, a damaged climbing wall, and unkempt beaches. The pools were cold at this time of year, and while the water park was a hit with the kids, the swim-up bar was closed for most of our stay. The biggest problem was understaffing. Dining was a nightmare with long waits of up to two hours at restaurants, and room service was slow. The beach bar had long delays as well. The kids' club was understaffed too, with just one worker managing a group of children. Housekeeping was inconsistent; we once had towels taken but not replaced, forcing us to scramble for replacements. On the positive side, the food was generally good, especially the fish tacos at the beach bar. Our ocean-view room was spacious, though partially obstructed by the resort’s design. By Thursday, service improved a bit, and the buffet was finally opened for dinner, which helped free up the restaurants. This resort has potential but is poorly managed. It feels like there are a lot of simple fixes—like a formal cabana reservation system, restaurant reservations, and self-service areas—to improve the experience. If you decide to go, I’d recommend hoping for a good day since the service can be incredibly inconsistent.
Stayed 4 nights in Nov 2024

6/10 Okay

Chantelle

Liked: Staff & service
Stayed 7 nights in Nov 2024

10/10 Excellent

Gloire

Liked: Cleanliness, staff & service, property conditions & facilities
Really great place for family!
Stayed 5 nights in Nov 2024

8/10 Good

Cynthia Ann Louise

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Yen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we arrived during the Thanksgiving holiday period but despite the insufficient number of staff compared to the occupancy of the hotel, the staff remained kind and efficient in the face of the impatience of the customers
Stayed 4 nights in Nov 2024

4/10 Poor

Bohus

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
clean and friendly stuff, didn't like food selections, we got food poisoning (puking etc.)for 2 days, and been very careful about everything, happened 1st time, and this was our 6th time in Mexico
Stayed 5 nights in Nov 2024

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Mychal

Travelled with family
Liked: Cleanliness, amenities
Ownership hasn’t properly maintained the property, had they done so it could be a true 4-4.5 star resort. As-is, it’s a 3 star; nothing more
Stayed 4 nights in Nov 2024

10/10 Excellent

shirin

Liked: Cleanliness
Stayed 3 nights in Nov 2024

2/10 Terrible

Daniel, Laredo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience in my life, understaffed and disorganized wherever you look. Excepting the guys at the lobby bar and at Knights, the rest of the facilities are clearly under staffed and they don’t seem to care about it. Wait time for Rodeo is at least an hour and for Tentazzione and Rodeo be sure to get there before you get hungry because you will need to wait at least another hour to get your food. On arrival they messed up my reservation so I had to wait an hour before my room was ready without an apology from the hotel, should’ve seen it coming from there. On Friday they got a group and they had a party on the terrace pf the third floor that is adjacent to all te rooms instead of having it in one of the bars so everyone on the third floor had to listen to their party until they fell like it, which it was well after midnight, so much for a family hotel. This is a cheap managed hotel pretending to be a five star hotel. STAY AWAY!!!!
Stayed 4 nights in Nov 2024