2/10 Terrible
Sarah
Travelled with family
27 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not as the pictures showed it to be. There was no hot water, the bedding was completely unacceptable. After one night of being there asked to be transferred to their other property across the street. The cat's corner that you see in the pictures is not really how it looks and to get there at times is unsafe. Even after we trans ferred over to the property next door although it was better in looks. It was still unacceptable bedding was awful and no hot water. After being on their properties for a total of three nights. We could not handle it anymore and went down to Brevard Beach resort which was extremely nice less expensive and finally we able to have a vacation that we thought we were receiving. So don't wait to cancel your reservation at this place. Because at this point the property has not offered to help or reimburse at all for the four nights we did not stay there. Very unsatisfied and we'll never stay at that property again far from a resort.....I've stayed in a two-star hotels that were better than that!!!!
Sarah
Stayed 7 nights in Sep 2024