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Hyatt Regency Rochester

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Regency Rochester

Front of property – evening/night
Lounge
Terrace/patio
City view
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
125 East Main Street, Rochester, NY, 14604
  • Rochester Riverside Convention Center
    ‪2 min walk‬
  • Blue Cross Arena
    ‪7 min walk‬
  • Eastman School of Music
    ‪8 min walk‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed, River View (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (High Floor)

8.6 out of 10
Excellent
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

8.0 out of 10
Very good
(47 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View

7.8 out of 10
Good
(6 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (High Floor)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline) | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (Skyline)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View

7.6 out of 10
Good
(9 reviews)
  • 33 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.0 out of 10
Very good
(14 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hyatt Regency Rochester

Pet-friendly Rochester hotel connected to the convention centre, steps from Rochester Riverside Convention Center
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Hyatt Regency Rochester offers 341 accommodations with iPod docking stations and a safe. Pillowtop beds feature down duvets. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Rochester. During your stay, you'll be connected to the convention centre and just a quick walk from Strong. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy American cuisine while dining at CORSO ~ Italian Casual
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Rochester Riverside Convention Center and 7 minutes on foot from Blue Cross Arena
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

WiFi is free in public spaces. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hyatt Regency Rochester. Parking is available for a fee.

This 3.5-star Rochester hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11 AM.
CORSO ~ Italian Casual – This restaurant specialises in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSO ~ Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 17 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CORSO ~ Bar
  • CORSO ~ Italian Casual

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (183 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 22 for adults and USD 9 to 15 for children
  • Covered self-parking fee: USD 17.00 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 423 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

John, Livingston

Stayed 1 night in Oct 2024

10/10 Excellent

Annette

Stayed 1 night in Sep 2024

10/10 Excellent

Anthony, Oro Valley

Travelled with partner
Liked: Cleanliness, staff & service
Bernard at the front desk was super helpful.
Stayed 1 night in Sep 2024

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay! Staff was friendly and kind. Would stay here again!
Stayed 1 night in Sep 2024

8/10 Good

Aleya

Stayed 2 nights in Aug 2024

4/10 Poor

Chris, Wagga Wagga

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
If I could break it down, and having stayed at many Hyatt properties it is rundown and in desperate need of attention. The escalators aren’t switched on because they are so noisy, the staff do their job and not much else - it has the feel of a hotel on its last legs. The rooms have dark laminate wooden floors with absolute no vibe or comfort - they lack any form of comfort. The views of the room we had were of derelict buildings and rooftops. There is zero dining atmosphere and to be honest it had the feeling of a funeral home. The area surrounding it has derelict buildings and travelling with my wife and daughter it just felt unsafe. Sorry but not going to recommend this and Hyatt needs to remedy this property as a priority….
Stayed 1 night in Sep 2024

10/10 Excellent

Ashvin

Liked: Cleanliness, staff & service, property conditions & facilities
All round great stay. Didn’t get to enjoy the food options of the hotel but it was well located and very clean.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tamela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice experience. Odd there was no carpet in the rooms. But still very nice rooms. Definitely would recommend & visit again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ty-Ran T

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 6 nights in Sep 2024

10/10 Excellent

Erik

Stayed 1 night in Sep 2024

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

AARON

Travelled with family
Liked: Cleanliness, staff & service, amenities
The view southwest over Rochester is great. 2/3 of the elevators were off, so not real safe and made us wait or take the stairs.
Stayed 2 nights in Sep 2024

6/10 Okay

Gilles

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hot tub is permanently closed and should not advertise that their is o e as it’s false advertising and our show curtain had major holes which not the end of the world but definitely not the image that Hyatt wants to represent.
Stayed 1 night in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Jillian

Stayed 1 night in Aug 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2024

2/10 Terrible

HUAN

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I’ve ever stayed. We traveled with kids, it is not safe. Or even I should say it was life threatening. The shower glass door is broken and was lying on the other door. It could fall off and hit the person who’s taking shower at any time. We were super careful because it seems could fall in a second. We noticed that after we went in shower, naked and unpacked all luggages. The front desk offered to ask someone to take a look. But it was almost 11pm and we have kids with us. Please check the room around before we decide to stay. A terrible horrible experience.
Stayed 1 night in Aug 2024

10/10 Excellent

zelalem

Stayed 1 night in Aug 2024

2/10 Terrible

Lizhong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad management. Air conditioning is very noisy. The room sound insulation is very bad. The breakfast buffet had very little choice. Restaurant needs better arrangements.
Stayed 2 nights in Aug 2024

4/10 Poor

Andrew

Liked: Cleanliness, staff & service, room comfort
Was woken up multiple times throughout the night by loud talking/shouting and even screaming from the hallway. Tried to take a shower before leaving in the morning and the shower didn’t work at all, not a single drop of water
Stayed 1 night in Aug 2024

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Gerda

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel IT system is a disaster. The poor front desk team has a nightmare to make it work. Hyatt needs to invest in IT.
Stayed 5 nights in Aug 2024