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Hotel Portofino

3.0 star property

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Photo gallery for Hotel Portofino

Pool
Reception
Exterior
Flat-screen TV
Flat-screen TV

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Avenida Providencia No. 1 - 115, San Andrés, San Andres y Providencia, 880001
  • Spratt Bight Beach
    ‪6 min walk‬
  • Punta Norte
    ‪3 min drive‬
  • North End
    ‪3 min drive‬
  • San Andrés (ADZ-Gustavo Rojas Pinilla Intl.)
    ‪18 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, blackout curtains, free cots/infant beds

Standard Double Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Quadruple Room

In-room safe, blackout curtains, free cots/infant beds

Standard Quadruple Room

  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Standard Triple Room

In-room safe, blackout curtains, free cots/infant beds

Standard Triple Room

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | In-room safe, blackout curtains, free cots/infant beds

Family Room, Multiple Beds

  • 40 sq m
  • Sleeps 7
  • 1 Double Bed and 3 Single Beds

Family Room -5 Guests- Standard

  • Sleeps 5
  • 1 Single Bed and 2 Double Beds OR 1 Double Bed and 3 Single Beds

View all photos for Double Room Standard

In-room safe, blackout curtains, free cots/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Standard

In-room safe, blackout curtains, free cots/infant beds

Quadruple Room Standard

  • Sleeps 5
  • 3 Single Beds and 1 Double Bed

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About this property

Hotel Portofino

Hotel with free breakfast, steps from Spratt Bight Beach
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Hotel Portofino offers 100 air-conditioned accommodations with a safe and blackout curtains. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wired Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Portofino, you're just a quick walk from Spratt Bight Beach. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Spratt Bight Beach and 7 minutes on foot from Paintball San Andres
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Hotel Portofino also features tour/ticket assistance, concierge services, and a front desk safe.

Smoking is allowed in designated areas at this 3-star San Andrés hotel.

Guests are served a free buffet breakfast daily from 7 AM to 9:30 AM.
El Delfin – This buffet restaurant serves breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Delfin

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Portofino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • There is no hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Portofino San Andres
Portofino San Andres
Hotel Portofino Hotel
Hotel Portofino San Andrés
Hotel Portofino Hotel San Andrés

Hotel Portofino Reviews

Reviews

5.8
Rating 10 - Excellent. 6 out of 54 reviews
Rating 8 - Good. 14 out of 54 reviews
Rating 6 - Okay. 10 out of 54 reviews
Rating 4 - Poor. 13 out of 54 reviews
Rating 2 - Terrible. 11 out of 54 reviews

6.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dayana

Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
This hotel has so much to improve
This may be a different review, but I wanted to be simple and straightforward so it can be helpful to future guests so they can be prepared for what to expect. CONS: - Besides what I had paid online, I was also charged $50,000 Colombian pesos during the check-in for a supposed "insurance of the hotel." - The reception staff was nothing nice and had a terrible attitude. Bad customer service. - The WiFi range did not reach the room. We had to sit in the lobby or on the couches outside of the room to use the internet. - There was no place and nothing to hang our cloths. PROS: - The cafeteria staff are more friendly and nicer than the receptionist. - The daily breakfast was delicious. - The hotel is within short walking distance from the beach, stores, pharmacies, restaurants, banks and more. - The housekeepers were such great people and they used to leave the room impeccable. I give them 10 out of 10. I hope the management team receive these feedback well and hopefully they can improve them.
Stayed 5 nights in Nov 2023

2/10 Terrible

STERLIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad service especially the women in the front counter I will not recommend this hotel
Stayed 2 nights in Jul 2023

8/10 Good

ADRIANA

Liked: Cleanliness, staff & service
Ok
Stayed 4 nights in May 2023

2/10 Terrible

Richard, Barranquilla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was near the hallway, it had an open window, so all the noise from the pool and bar area came in the room. The breakfast buffet was absolutely horrible, powdered eggs, it was like prison food. I got a stomach virus from the food or the coffee, they might have used tap water for the coffee.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

4/10 Poor

Richard., New York

Liked: Staff & service
Disliked: Room comfort
things i did not like, there was no fridge in the room, no phone in rooms to call lobby in case of emergency, no wi fi in rooms, towels not ready only after 10AM, only one elevator (crowded most of the time). To be honest i would not come back to this hotel. :(
Stayed 4 nights in Jul 2018

6/10 Okay

Betty, Bristol, CT

It is a good choice because location and low budget.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

4/10 Poor

Greg, New York

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
City center Hotel
Very basic. It is very far from ALL INCLUSIVE. No basic amaneties provider like shampoo, only bar soap. No hair dryer, not even upon request. Meals were included but did not eat a single lunch or dinner. Food outside is better and cheap.
Stayed 5 nights in Sep 2017

4/10 Poor

Jimmy, Virginia Beach Va

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is very dated. A/C did not cool the room at all. The bathroom had very bad fumes and all of the pluming was in immediate need of replacement. No room phone. TV signal was very bad. The receptionists were not nice or informative at all. They did not seem to enjoy their job at the Hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Expensive for what you got
While the room was clean, the safe did not work and the balcony door had no lock. The shower had a lot of pressure, but it was in a pounding stream with no hot water. The password for the internet was incorrect, but the network was hardly ever visible. On our last night we were told by reception we were required to pay for accident insurance that was not covered by our rate. They were unable to provide any documentation showing it was required. Overall we were not impressed with the hotel, given the rate we paid.

8/10 Good

Ana

Stayed 3 nights in Jun 2024

2/10 Terrible

ANDRE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Antigo e Mofado.
Pessoal muito amável e solícito, mas a estrutura do hotel é horrível. Nos cederam um dos melhores quartos, mofado, sem frigobar, cofre, sem wi-fi nos quartos, chuveiro sem agua quente e banheiro caindo aos pedaços. Abandonamos o hotel e o trocamos após a primeira noite. Fotos totalmente enganadoras. Café da manhã horroroso. Localização muito boa, mas não compensa.
Stayed 4 nights in Oct 2023

6/10 Okay

Carlos

Stayed 2 nights in May 2022

2/10 Terrible

RAUL

Stayed 5 nights in May 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Hotel portofino
Nos tocó una habitación que daba al exterior de hotel y el ruido de los visitantes se escuchaba todas las noches, pedí ayuda en cambiar la habitación pero no fue atendida, no hubo jabón en la ducha, la alimentación los días sábado, domingo y lunes fue malísima.
Stayed 4 nights in Dec 2021

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación! Muy cómodo!
Excelente estadía, todo muy limpio, personal atento a cada cosa que necesitaba! Muy buena ubicación a 2 min de la playa y del centro. Lo único, es que no tenía agua caliente, pero sale tibia por el calor! En recepción tienen un stand para tomar ahí mismo los tour. Recomendado 100%!
Stayed 2 nights in May 2019

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien. Todo
Stayed 5 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

THEREZA CRISTINA lins

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom é bem localizado.
Um bom hotel, bem localizado. Tem um restaurante que oferece um buffet com preço fixo que oferece almoço e jantar, uma opção para economizar, variedade de comidas, sobremesas e sucos. O café da manhã já incluso na diária, com uma boa variedade e vista para o mar. Esse hotel só tem internet na área da piscina. Eu recomendo.
Stayed 2 nights in Mar 2017

8/10 Good

JUAN GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lucas

Disliked: Cleanliness, room comfort
Hotel bom
O hotel portofino é um bom hotel. Peca apenas na disponibilização do wi fi, que é horrível. Mas este, creio eu, é um problema de toda ilha. Eles deveriam maneirar no volume do som no bar da piscina do segundo andar. No quinto eu ouvia, imagina quem estava hospedado no segundo. No geral, eu e minha esposa voltaríamos ao hotel.

8/10 Good

Diego Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Recomendado
El hotel muy cómodo y limpio, amable y con buen servicio. Recomendado.

8/10 Good

Regina Elisabete

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel bem localizado, quarto amplo, wifi limitado
A estadia foi boa. Ficamos surpresos com a cobrança de taxa de seguro, que foi colocada como obrigatória (5mil pesos por dia por hospede). Apesar disso, quarto agradável, atenciosos no atendimento. Bom café da manhã. Seria importante internet nos quartos, visto que só tem na área da piscina. Fácil compra de pacotes turísticos.