6/10 – Okay
Katie P.
18. Jan. 2025
Gut: Sauberkeit
Family Christmas
This 6 night vacation was planned to be our family Christmas. Two adults and three children. On the second day of our stay the pool and hot tub stopped working. Children on vacation want to go swim at 8am, they were awfully disappointed when the pool was 64 degrees. The property manager came to the house later that evening for a couple hours trying to fix the issue. The manager reassured us the issue was fixed but it was not fixed. The next two days we continued to messaged the manager that the pool and hot tub were still not getting to temp and we were told the cold weather was the issue. On our fifth day the manager finally sent out a professional pool guy and he told us the heater was in fact broken, the weather was not the issue. We did not get to enjoy the pool or hot tub and I had very disappointed children. Also, the dryer never worked, on day three we washed some laundry and put the clothes in the dryer and they never dried them. We notified the manager about this other issue, once again she came to the property. She basically cleaned out the lint screen and told us the issue was fixed. The issue was not fixed, the dryer still never dried. We tried every cycle. It never got warm. We had to lay out our clothes all over the house just to dry. Because the pool was broken my children tried to watch movies in our down time but the WiFi was so spotty we were unable to do that as well. Then we got an additional electricity charge once we left for the electricity usage.
Katie P.
Aufenthalt von 6 Nächten im Dezember 2024