A nice flat, but it is not maintained to the expected level of cleanliness and is poorly equipped. On arriving, we were greeted by a stale, unpleasant smell. Various areas are really grubby, and there is black mould on the shower tray and some skirting boards. What could be a pretty courtyard garden is very messy and overgrown with weeds, as is the parking space - the car had to be backed into a buddleia bush and nettles! Arrival instructions were well out of date, with no padlock on the parking post. It's in an ideal spot for exploring Norwich and we would return if improvements were made. It's an opportunity missed.