Our stay at the townhouse had its ups and downs, but unfortunately, the downs outweighed the ups. Upon arrival, we were met with disappointment as the cleanliness of the property left much to be desired. It was evident that the property had not been cleaned from the guests who were previously there. We had to wait for hours, feeling tired and cranky until the property manager finally sent a cleaning lady. While she did her best, her quick cleaning left us uncertain about the true cleanliness of the house.
To add to our frustration, someone from the property office exhibited rude and obnoxious behavior, dismissing our concerns about the cleanliness. Their dismissive attitude only added to our dissatisfaction, as they even went as far as to suggest that complaining wouldn't make any difference.
Then we also had issues with the dishwasher, its malfunction was a significant inconvenience throughout our stay. Instead of promptly fixing it, the management's solution was to provide paper plates and cups on the last day, which felt more like a band-aid fix rather than addressing the issue.
Despite the rocky start and the ongoing problems, there were some positive aspects to our stay. The townhouse itself was nice and comfortably accommodated both of our families. Additionally, the location was convenient and allowed us to explore the area with ease.