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Crowne Plaza Birmingham City Centre by IHG

4.0 star property

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Photo gallery for Crowne Plaza Birmingham City Centre by IHG

Exterior
Exterior
Standard Room, 1 King Bed (Upgraded, High Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Lobby
Free toiletries, hair dryer, bathrobes, towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Central Square, Holliday Street, Birmingham, England, B1 1HH
  • Library of Birmingham
    ‪4 min walk‬
  • Symphony Hall
    ‪5 min walk‬
  • The Alexandra Theatre
    ‪6 min walk‬
  • Birmingham (BHX)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Upgraded, High Floor)

Standard Room, 1 King Bed (Upgraded, High Floor) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Upgraded, High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Business Lounge Access

Premium Room, 1 King Bed, Club lounge access | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Business Lounge Access

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Crowne Plaza Birmingham City Centre by IHG

Eco-certified Birmingham hotel in Birmingham City Centre with a 24-hour fitness centre
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site.
Crowne Plaza Birmingham City Centre by IHG offers 312 accommodations with a safe and coffee/tea makers. A pillow menu is available. 43-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Birmingham City Centre by IHG. During your stay, you're just a quick walk from The Mailbox. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the location
  • Within a 10-minute walk of The Mailbox and Utilita Arena Birmingham
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 7438 square feet (691 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the eco-certified Crowne Plaza Birmingham City Centre by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Birmingham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
B1 – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Hungarian, Portuguese, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured parking on site (GBP 21 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 for adults and GBP 16.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • b1

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 7,438 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.95 for adults and from GBP 16.95 for children
  • Secured self-parking fee: GBP 21.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham City Centre Crowne Plaza
Crowne Plaza Birmingham City Centre
Crowne Plaza Hotel Birmingham City Centre
Birmingham Crowne Plaza
Crowne Plaza Birmingham City Centre Hotel Birmingham
Crowne Plaza Birmingham City Centre Hotel
The Crowne Plaza Birmingham City Centre
The Crowne Plaza Birmingham C
Crowne Plaza Birmingham City Centre
Crowne Plaza Birmingham City Centre by IHG Hotel
Crowne Plaza Birmingham City Centre an IHG Hotel
Crowne Plaza Birmingham City Centre by IHG Birmingham
Crowne Plaza Birmingham City Centre by IHG Hotel Birmingham

Crowne Plaza Birmingham City Centre by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1004 reviews
Rating 8 - Good. 256 out of 1004 reviews
Rating 6 - Okay. 77 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 36 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hasibah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Samuel

Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Kath

Stayed 1 night in Oct 2024

8/10 Good

Angela

Stayed 1 night in Nov 2024

6/10 Okay

TANG HING YIP

Stayed 2 nights in Oct 2024

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly, very well appointed hotel
The standout point was friendly, chatty staff who went out of their way to make conversation. I like that. 🙂 Room was pristine, great lighting, gorgeous breakfast. Top stuff.
Stayed 1 night in Nov 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Nkechi

Travelled with family
Disliked: Property conditions & facilities, room comfort
Never liked it. Old furnitures
Everything in the room was old , dirty carpet, not to my taste compared to other branches I have used before. They changed our room 3 times on the day before we settled in after a long trip , they put us in shower room instead of combination of bath and shower I paid for so this was the reason of room changes and on the process I lost my son’s new foot wear I bought from next in one of the rooms which they couldn’t find for us . It wasn’t near my expectation.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, great deal, what a find
Such a find. Twin room with vast beds was so great, the service was exceptional and in the end we ate in both nights as we’d walked so far all day and our meals were v good. The B&B deal through hotels.com was v good, as was the breakfast we enjoyed both days.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ellen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and helpful
Stayed 1 night in Nov 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kaaly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Nov 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay Thankyou
Stayed 1 night in Nov 2024

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel claimed they didn’t have my booking even though could prove it and they said they could see I had booked so they eventually offered us a room which wasn’t what I ordered and paid for they said they cld put some camp beds in for our children I had ordered 2 doubles! When we checked the room the beds were not suitable for our children so my husband complained and they finally gave us 2 interconnecting double rooms however the attitude of the reception staff was shocking and if my husband hadn’t said the beds were not suitable they wldnt have done anything! And I honestly think they would have sent us on our way still claiming they didn’t have us booked in It was extremely stressful as due to them taking forever to sort it out even though they cld see the booking they almost made me late for my graduation! I have used Crowne hotels and IHG many times and the reason I picked this hotel over others even though I cld find cheaper elsewhere very disappointing
Stayed 1 night in Oct 2024

8/10 Good

Greg

Stayed 4 nights in Oct 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service by all
Stayed 3 nights in Oct 2024

10/10 Excellent

Raj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great dtay
Stayed 1 night in Oct 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and easy walk to city centre. Beds very comfy and air con a must in a family room. Check in a bit slow and hotel noisy early morning with lots of kids running around but overall good value for a family stay
Stayed 1 night in Oct 2024