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Mercure Bristol Grand Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Bristol Grand Hotel

Exterior
Bar (on property)
Miscellaneous
Breakfast, lunch, dinner served; British cuisine
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Broad Street, Bristol, England, BS1 2EL
  • St Nicholas Market
    1 min walk
  • Bristol Hippodrome Theatre
    6 min walk
  • Old Vic Theatre
    6 min walk
  • Bristol Filton Airport (FZO)
    29 min drive

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

Family Room, 1 Double Bed with Sofa bed | In-room safe, desk, iron/ironing board, free WiFi

Family Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room, 2 Single Beds

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free WiFi

Privilege, Room, 1 Double Bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 Double Bed (Compact)

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

Similar properties

Room
Delta Hotels by Marriott Bristol City Centre
Free WiFi
Air conditioning
Gym
Breakfast available
4.4 out of 5, Excellent, (122)
The price is CHF 135
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About this property

Mercure Bristol Grand Hotel

Hotel with a 24-hour front desk, a short walk to Bristol Hippodrome Theatre
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and concierge services are on-site. Housekeeping is available on request.
Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Mercure Bristol Grand Hotel's great location. During your stay, you're just a quick walk from Bristol Hippodrome Theatre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy British cuisine while dining at Keepers Kitchen & Bar
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Bristol Hippodrome Theatre and University of Bristol
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. The business-friendly Mercure Bristol Grand Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Bristol hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch and dinner.
24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 17.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 352 out of 1003 reviews" "
Rating 8 - Good. 301 out of 1003 reviews" "
Rating 6 - Okay. 184 out of 1003 reviews" "
Rating 4 - Poor. 112 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Dom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey Car Park.
Great location, car park next door, but very expensive £17 for one night stay.
Stayed 1 night in Aug 2024

6/10 Okay

Dayle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in room 120, it was a typical warm Summers night necessitating aircon cooling, the aircon unit was very noisey keeping us awake, having turned aircon off because of that, we were kept awake by amorous activity in the next room - the walls are very thin!
Stayed 1 night in Aug 2024

4/10 Poor

Tanya

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Aircon didn’t work The lifts weren’t great No amenities in the room and nothing available when requested. The sofa bed should’ve had a thicker mattress. Were given 2 large towels for a family of 4. The room was very very dark. The breakfast wasn’t great and the Carpark was awful. Location was good but otherwise, I wouldn’t stay here again.
Stayed 1 night in Aug 2024

2/10 Terrible

Cameron

Stayed 1 night in Aug 2024

8/10 Good

Jeremy

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand, Bristol
Convenient location and lovely big room but air conditioner unit was extremely noisy.
Stayed 1 night in Jul 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, they had upgraded us which was kind, but we were travelling as friends and could accept the king size double, we were quickly accommodated with a twin
Stayed 1 night in Jul 2024

2/10 Terrible

ali, Witham

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay in a comfy bed then enjoyed a lovely breakfast.
Stayed 1 night in Jul 2024

2/10 Terrible

Chloe

Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Air con was broken which we wasn't made aware of before we arrived, when Mentioned it we was told we either moved to a tiny room or just put up with it, We later spoke and they then had no rooms available to move. We was given 30% refund however we still had a terrible night's sleep as it was absolutely roasting. If we're paying 190 pound to get a good night's sleep and get no sleep that isn't good enough.. Also noticed bed sheets were filthy underneath as can see in photo. Hotel itself lovely but was really let down by maintenance and cleanliness..
Stayed 1 night in Jul 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh and modern
It was a nice clean modern hotel. Had a nice large comfortable bed with good facilities. The only thing I felt it lacked was a chair. The bed was quite high so it wasn't easy to sit on to put on your shoes. But overall very good.
Stayed 1 night in Jul 2024

6/10 Okay

DG

Business traveller
Liked: Cleanliness, staff & service
Business trip
Building feels rather tired. Thin walls allowed conversation next door to be heard with ease Pleasant staff and excellent breakfast
Stayed 1 night in Jul 2024

4/10 Poor

Alys

Travelled with family
Disliked: Staff & service, property conditions & facilities
Key issue - staff attitude. Rude encounter on the phone when asking for a cot, told 'no' when they were available. Staff not bothered when we reported air con issue. Staff did bare minimum re bed sheet and we had to remake bed ourselves. Room in need of TLC. Loud air con machine even when off. Lift had no lights and was pitch black. Poor access in and out for pram (and therefore wheelchairs). Bed sheet does not cover mattress - exposed mattress for last ft of the bed.
Stayed 2 nights in Jul 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, great bed, good for the price.
The Grand is always a good bet, and decent for the price. That said, I paid for a "Privilege room" upgrade, but was surprised at the room I got, which still didn't have a separate desk space or proper table to work at, just a shelf under the TV which was not ideal, and the room was smaller than expected. For a "recently refurbished" room the furniture was rather shabby and sparse, but the bed was huge and comfortable, and the bathroom was nice and fairly quiet. The room was at the end of a corridor which seemed to be next to areas still being stripped and rebuilt, but nonetheless quiet overnight. I'd stsy again for sure but wouldn't bother upgrading!
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Jaye

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing and hot
We’ve stayed here many times and it has been great, but this time is was not good at all. After waiting for over 20 minutes to check in, we were greeted by an obviously bored and sullen receptionist. Having got to our room, it was like a sauna. We were exhausted and hot and spent 25 minutes trying to phone down to reception. I gave up and went downstairs to reception only to be told that the manager was ‘somewhere’ and couldn’t be contacted because he’d left his mobile phone behind. Nearly 30 mins later, the manager turned up and agreeably arranged for us to change room. Well, the aircon worked, but it was a smaller bed and smaller room. The receptionist was utterly miserable throughout our whole stay and I heard other guests complaining about him as well. I’m really not sure that we would go back.
Stayed 2 nights in Jun 2024

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Air con broken. I would probably book here again.
Stayed 1 night in Jun 2024

8/10 Good

Maria

Stayed 2 nights in Jun 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2024