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Palace Downtown

5.0 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)
View from property
Restaurant
Restaurant
Lobby sitting area

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast available
  • Laundry

Explore the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Souk al Bahar
    2 min walk
  • Arabeska Restaurant
    1 min walk
  • Dubai Trolley Station 2 Tram Station
    4 min walk
  • Dubai (DXB-Dubai Intl.)
    21 min drive
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Room options

View all photos for Club Suite (Palace Fountain View)

Club Suite (Palace Fountain View) | Minibar, in-room safe, blackout curtains, soundproofing

Club Suite (Palace Fountain View)

  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Fountain View)

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room (Fountain View)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Junior Suite Lake View

  • 70 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Room, Fountain View

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Lake View Room

  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Room, Lake View

  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Diplomatic Suite, Lake View | Minibar, in-room safe, blackout curtains, soundproofing

Diplomatic Suite, Lake View

  • 105 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout curtains, soundproofing

Palace Suite, Lake View

  • 105 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Property amenity

Shangri-La Dubai

Pool
Spa
Kids pool
Parking included
4.8 out of 5, Exceptional, (1110)
The price is CHF 779
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Shangri-La Dubai

About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping centre, steps from Dubai Fountain
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Palace Downtown offers 242 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Palace Downtown. During your stay, you'll be connected to a shopping centre and just a quick walk from Dubai Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, body treatments or body wraps at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Dubai Fountain and 6 minutes on foot from Dubai Mall
  • Airport, local-area and shopping centre shuttle service available for a fee
Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square metres) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Palace Downtown has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Palace Downtown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1001 reviews" "
Rating 8 - Good. 147 out of 1001 reviews" "
Rating 6 - Okay. 40 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Olli, Oulu

Stayed 5 nights in Nov 2024

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences
Stayed 4 nights in Sep 2024

10/10 Excellent

anisha

Stayed 3 nights in Aug 2024

6/10 Okay

Bruce, Westerville

Stayed 6 nights in Aug 2024

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a unique location you will find everything in a walking distance. The staff in the reception are very nice and friendly and help you with everything
Stayed 2 nights in Sep 2024

10/10 Excellent

F

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Special place - wonderful location. Will come again.
Stayed 1 night in Sep 2024

10/10 Excellent

Jubran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

ARFA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing hotel with the best of everything, hospitality, friendliness of staff, housekeeping, room service, cleanliness, amenities steam room, sauna, convenience of to the mall in minutes, Beautiful inside and outside well kept, overall No.1 hotel experience ever
Stayed 11 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Skip
Stayed 4 nights in Sep 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning place to stay right in the heart of Dubai. Dubai Mall at your door step, stunning fountain views, very friendly staff! Just an amazing place!
Stayed 3 nights in Aug 2024

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel
This hotel was clean and conveniently located. The service was impeccable. I would definitely stay here again
Stayed 2 nights in Sep 2024

10/10 Excellent

Liza, bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The palace downtown was probably one of my favorite stay in dubai. I have stayed at other hotels before but the Palace has been the best for me. It was an absolute pleasure staying there. The staffs were great and very helpful. It was very close to everything nearby. The access to the dubai mall was best also. Overall, The palace was great and I would definitely stay there again next time!
Stayed 7 nights in Aug 2024

10/10 Excellent

Manjunath

Stayed 3 nights in Aug 2024

10/10 Excellent

Junaid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say, was a magical experience. We had a the fountain facing deluxe room and the views from the balcony of burj khalifa were amazing.
Stayed 3 nights in May 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful 5 star resort within walking distance of Burj Khalifa & shopping malls. Beautiful pool area with a stunning metropolitan backdrop, amazing food with a restaurant on the lake where you can enjoy the fountain show. A truly memorable stay!
Stayed 1 night in May 2024

10/10 Excellent

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
Stayed 6 nights in Aug 2024

10/10 Excellent

Mohammad

Convenient location
Stayed 3 nights in Aug 2024

10/10 Excellent

Ramzi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is authentic. It’s not a cookie cutter type 5* experience. This place is unique and it has an authentic feel to the region.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer, Westlake

Travelled with family
Liked: Cleanliness, staff & service
Best location. An Arabian oasis in the heart of downtown.
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Travelled with partner
Liked: Amenities
Great property and location.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was amazing very professional and knowledgeable Made us feel right at home .
Stayed 4 nights in Aug 2024

8/10 Good

M HABIB

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
We mostly dealt with Osama and Sido and they were both super helpful and accommodating. Having such lovely staff at the front desk makes all the difference. They knew every guest and made sure to make us feel at home. The hotel is super clean and well kept, house keeping staff was very good too. The only problem was the noise level. We were under the impression that it would be double glazed windows. But they weren’t and we could hear the entire fountain show very clearly. Osama was kind enough to offer us a quieter room. The hotel is almost connected to the mall which is great if you’re there for shopping. Time out market is a 2 minute walk so lots of good options to eat nearby. But the noise level in the room from 6:30 to 11:30 is an issue.
Stayed 4 nights in Aug 2024

10/10 Excellent

Janelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic food, friendly to kids, very clean. However when we tried to let them know we needed to check in early we could not get a hold of them online or via phone. The booking was made via Expedia so maybe that’s why. When we arrived at 6am they let us check in early, but was a bit nerve wracking in the lead up as we had a 14 hour flight. Oh, we booked a kids bed and had to ask for it to be brought to the room, also booked a kids bathrobe but wasn’t there either when we arrived
Stayed 2 nights in Jul 2024