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Atrium Hotel Heathrow

4-star property
Great South-West Rd, Feltham, England 044 511 21 42
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2.6 out of 5
See all 9 ebookers Reviews

"Location is convenient for heathrow airport - across from Hatton Cross underground. Spa facilities were great. Shower pressure we average Bed was com ... " More

By a verified traveller on Sun 22 Dec 2019

Points Of Interest

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Family Double Room, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Double or Twin Room (Runway view)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Double or Twin Room (1 Bedroom)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Double or Twin Room, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Double or Twin Room, 1 Bedroom (Runway view)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Atrium Hotel Heathrow. During your stay, you'll be close to Twickenham Stadium. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.

  • Free WiFi
  • Enjoy local and international cuisine while dining at Orange Tree
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by car from Twickenham Stadium and 15 minutes from Thorpe Park

Atrium Hotel Heathrow ratings based on 9 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Atrium Hotel Heathrow

Everyone (3) Couples (1) Family (4)
1 out of 5
This hotel should be 2 or 3 star Staff was rude not helpful at all

Posted by on 3 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Guest Relations Manager

Dear Guest, Please accept my sincere apologies for any inconvenience, our staff are fully trained to provide best in class service, I will look into your concerns and retrain teams Best Regards

4 out of 5
Location is convenient for heathrow airport - across from Hatton Cross underground. Spa facilities were great. Shower pressure we average Bed was comfortable Towels are small - too small Room you can hear the aircraft flying over For a new hotel there are many parts of the room which had been over looked with regards to the finishings although wouldn’t have changed my experience Restaurant food was average Once again the spa facilities I would stay at this hotel again for prior to a Heathrow morning flight.

Posted by on 22 Dec 2019

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Comment from Hotel Management

23 Dec 2019 by Guest Relations Manager

Dear Guest, Thank you for your 4-star review, I make note of your comments, please be rest assured we will look into improving our product and service Best Regards

1 out of 5
Very uncomfortable stay! Booked a double however got a twin attached into a double with a zipped bedding which kept digging into our backs!! Yes, very painful. Complained but nothing was done unfortunately. Also, asked for 2 plates and cutlery which they were happy to provide but with a charge of £5 for just bringing it up from ground floor to 5th floor which would’ve taken them just a minute! Wouldn’t be staying there again sadly as it’s a nice looking hotel.

Posted by on 19 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Guest Relations Manager

Dear Guest, Please accept my sincere apologies for the inconvenience, we always double-check requests with all our customers with regards to bed set up, it would seem we missed this one - apologies again, we will retrain all team to ensure this is rectified immediately Best Regards

3 out of 5

Posted by on 4 Nov 2019

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Comment from Hotel Management

4 Nov 2019 by Guest Relations Manager

thank you for your review

3 out of 5
-

Posted by on 28 Jul 2024

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Comment from Hotel Management

29 Jul 2024 by Atrium Hotel

Dear Guest,Thank you for taking the time to rate us on Expedia. Your feedback is valuable and helps us improve our services. If you have any further comments or need assistance, please don't hesitate to reach out.Best regards, Guest Relations Officer Atrium Hotel Heathrow

4 out of 5
Wifi didn‘t work properly.

Posted by on 8 Jul 2024

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Comment from Hotel Management

16 Jul 2024 by Atrium Hotel

Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issue with the Wi-Fi during your stay. Please rest assured that we will investigate and address this matter promptly to ensure a better experience for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Best regards,Guest Relations Officer Atrium Hotel Heathrow

3 out of 5
The hotel is perfect for one short stay next to the airport which is across the streer. The service is not so good, TV and Phone weren’t working, no drinking water in the room. Breakfast is supposed to start at 5.30, when I arrived they weren’t ready so I had to leave for the Airport without coffee or breakfast.

Posted by on 22 Dec 2019

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Comment from Hotel Management

22 Dec 2019 by Guest Relations Manager

Dear Guest, Sincere apologies for tv and phone not working, this is really strange as we are a brand new hotel and also have maintenance and Duty manager on-site 24/7 to assist our guests with any requirements We open for breakfast from 6.30 am - not 5.30 am and that is very clearly mentioned on ebookers Best Regards

2 out of 5
Die Umgebung des Hotels ist nicht sehr attraktiv, es ist ein Industriegebiet. Das Hotel ist neu, im Keller wird noch gebaut. Die Einrichtung der Zimmer ist modern und schön. Die Benutzung des in einer Schublade angeschlossenen Haartrockners ist etwas umständlich. Unsere Zimmer wurden nicht richtig sauber gemacht, es war vor allem sehr staubig. Das Personal war größtenteils aus Osteuropa, kaum jemand konnte englisch sprechen. Einmal fanden wir unser Zimmer unverschlossen vor, als wir von einer Tagestour zurückkamen. Das Frühstücksbüffet war dürftig in der Auswahl und der Qualität.

Posted by on 11 Oct 2019

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Comment from Hotel Management

11 Oct 2019 by Guest Relations Manager

Dear Guest, Please accept our sincere apologies for the inconvenience, location of the hotel is opposite Hatton cross sstation and very close to Heathrow, this is one of our unique selling point, I take your comments on board with regards to room and breakfast and can assure you that we will retrain our teams to provide best in class service Best Regards

2 out of 5
Kotisivuilla oli kuvat kuntosalista ja uima-altaasta.Paikan päällä selvisi ettei niitä olekaan,henkilökunta aanoi että ovat "under construction".Harmitti erittäin paljon koska uima-allas oli toinen kriteereistäni kun hotellia etsin(se eka oli ilmastointi).

Posted by on 30 Jul 2019

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About the Atrium Hotel Heathrow

Location Great South-West Rd, Feltham, England TW14 0AW

Property Features

As a guest of Atrium Hotel Heathrow, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 36 meeting rooms available. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Atrium Hotel Heathrow. For a fee, parking is available. A complete renovation of Atrium Hotel Heathrow was completed in April 2024. This 4-star Feltham hotel is smoke free.

  • 570 guestrooms or units
  • 5 levels
  • Built in 2019
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Heathrow Terminal 4 Station (2.6 km / 1.6 mi)
  • Metro station: Hatton Cross Underground Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Atrium Hotel Heathrow offers 570 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. LED televisions come with premium satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Feltham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in April 2024.

  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Orange Tree – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children are allowed in the pool until 7 PM and must be accompanied by an adult.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Free on-site COVID-19 testing (PCR) is available
  • Carbon monoxide detector
  • Smoke detector
  • Reservations are required for on-site COVID-19 testing
  • Minimum age for COVID-19 test requirement: 18
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.95 for adults and from GBP 7.50 for children
  • Covered self-parking fee: GBP 16 per night
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atrium Hotel Heathrow Feltham
  • Atrium Heathrow Feltham
  • Atrium Heathrow
  • Atrium Hotel Heathrow Hotel
  • Atrium Hotel Heathrow Feltham
  • Atrium Hotel Heathrow Hotel Feltham

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.