2/10 Terrible
Erin
15 Feb 2025
First time staying- definitely will be my last. Upon arriving no bellmen to help. Well they were physically there but no one was actually reforming their job duties. Nobody offered to help only watched and stared. I asked for help he came over and tossed my bags on a luggage cart and walked awau leaving them unattended in the lobby. Im watching as im trying to check in. Made a reservation only to be told they dont have any rooms available. So i wasted well over an hour of my time waiting for front desk employees to stumble around aimlessly as they attempted to locate a room for me. Ive never seen such poor customer service. They were miserable and clueless. Not sure if they forgot they were on the clock or if they just simply didnt care. Regardless its unacceptable. Finally got keys. Drug my luggage upstairs since the bellmen were as useless as the front desk staff. I get to my room and was disgusted even more. The bed is a complete joke. Nothing but raggedy thin sheets and pillows that looked likr they served in every war. The ac was so loud, the toilet barely flushed. Had to flush it 4x for it to somewhat work. The shower was shiftier than a 3 dollar bill. Water pressure was terrible and no hot water. I tried to call the front desk numerous times. No answer. Tried speaking to them this morning but whoever was working simply didnt care to be bothered with guests issues during their stay. The pool area is nothing special. Property and entire staff= PITIFUL!
Erin
Stayed 1 night in Feb 2025