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Quality Hotel & Suites At The Falls

2.5 star property

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Photo gallery for Quality Hotel & Suites At The Falls

Exterior
Interior entrance
Exterior
Property amenity
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers

Reviews

6.8 out of 10

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Pool
  • Pet-friendly
  • Breakfast included

Explore the area

Map
240 1st Street, Niagara Falls, NY, 14303
  • Conference Center Niagara Falls
    ‪2 min walk‬
  • Seneca Niagara Resort & Casino
    ‪3 min walk‬
  • Cave of the Winds
    ‪14 min walk‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Wingate By Wyndham Niagara Falls

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
3.7 out of 5, Good, (2980)
The price is CHF 76
for 1 room
includes taxes & fees
21 Mar - 22 Mar
Wingate By Wyndham Niagara Falls

About this property

Quality Hotel & Suites At The Falls

Hotel with free breakfast, steps from Old Falls Street
Along with an indoor pool, this hotel has a restaurant and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business centre, Access to hot tub and self parking. Housekeeping is available on request.
Quality Hotel & Suites At The Falls offers 206 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on request.

An indoor pool and Access to hot tub are on site.
Our customers tell us they can't get enough of Quality Hotel & Suites At The Falls's great location. During your stay, you're just a quick walk from Seneca Niagara Resort & Casino. Free breakfast, free WiFi in public areas and an indoor pool are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Old Falls Street and Niagara Falls Culinary Institute
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Quality Hotel & Suites At The Falls offers its guests an indoor pool and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Quality Hotel & Suites At The Falls. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Niagara Falls hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Legends Bar – On-site bar. Guests can enjoy drinks at the bar.
Papa John's – This restaurant specialises in American cuisine. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 19.95 per night)
  • Covered parking on site (USD 19.95 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Legends Bar
  • Papa John's

Things to do

  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Outdoors

  • In a state park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a one-time cleaning fee of USD 100.00
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay
  • 7 per cent destination fee will be charged.
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Housekeeping
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 19.95 per night (in/out privileges)
  • Nearby parking fee: USD 19.95 per night (60 ft away)
  • Pet fee: USD 30 per accommodation, per day plus a one-off USD 100.00 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Falls Niagara Falls
Quality & Suites At The Falls
Quality Hotel And Suites At The Falls
Quality Hotel & Suites At The Falls Hotel
Quality Hotel & Suites At The Falls Niagara Falls
Quality Hotel & Suites At The Falls Hotel Niagara Falls

Quality Hotel & Suites At The Falls Reviews

Reviews

6.8
Rating 10 - Excellent. 307 out of 1174 reviews
Rating 8 - Good. 275 out of 1174 reviews
Rating 6 - Okay. 251 out of 1174 reviews
Rating 4 - Poor. 184 out of 1174 reviews
Rating 2 - Terrible. 157 out of 1174 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities
Paid parking was a little surprising since it's outdoors.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
The hotel is very dated and freezing cold. Our room had the heat turned off when we arrived - it was around 30 degrees outside. No warm or hot water in the sink
Stayed 1 night in Nov 2024

2/10 Terrible

Kudakumarige

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the price

10/10 Excellent

WILLIAM, BYRON

Travelled with family
Liked: Cleanliness, staff & service
Property is getting outdated. The automatic parking gate was non-operational. I parked illegally in another parking lot.
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the falls and the casino.
Stayed 2 nights in Nov 2024

4/10 Poor

Leah, Buffalo

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced property. Staff was not friendly.
Stayed 1 night in Nov 2024

2/10 Terrible

Erica

Stayed 1 night in Jul 2024

6/10 Okay

Thalia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were comfortable. However the rug was not vacuumed. The ceilings was coming down. The toilet paper holder was rusty and falling off the wall
Stayed 2 nights in Nov 2024

2/10 Terrible

Brett

Disliked: Property conditions & facilities
Yuck
Grossest hotel I’ve ever been.
Stayed 3 nights in Nov 2024

10/10 Excellent

Corrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay very quiet and comfortable
Stayed 2 nights in Nov 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
Noisy at times and fire alarm going off for a few hrs early evening
Stayed 1 night in Nov 2024

4/10 Poor

Ariel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In my opinion.
The rooms need some renovations like the barroom. First time I have seen the sink is outside the toilet. Paper towel holder needs to be replaced. Check in staff Should be more friendly. The breakfast not as good compare to other hotel. Thank you and good luck.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

merdad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found bedbugs in our bed in the hotel room. Told the front desk but they only asked us to put all our cloths in dryer and switched our room. We had to stay awake until 2am to finish cleaning and drying all our cloths. Many cloths were damaged by high dryer heat. No refund was issued to us. The management told us it is because we got the reservation through a third party (Expedia). I demand full refund. My wife and I are very pissed. Our vacation day and night was totally ruined. Will give very bad review if not refunded.

4/10 Poor

Stacie

Stayed 4 nights in Jul 2024

2/10 Terrible

Sumit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordan was very clearly rasist and rude and totally non cooperative on our request for a late check out. She also lied mentioning that she is Manager when we wanted to talk to the Manager while her tag clearly read Front Desk Agent. She not only charged us for a full day but also did not allow us to book via Expedia.The Property is also old and beds were wobly and room was not clean and shampoo was not there in the small bathroom, never booking it again with them.
Stayed 1 night in Nov 2024

10/10 Excellent

leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Ricardo

Travelled with family
Liked: Staff & service
The property wreaked of marijuana, the fire alarm was activated on 2 consecutive nights, very limited parking, the complimentary breakfast was not fresh, and the pool was unclean; however, the staff was kind and professional.
Stayed 2 nights in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was a describe on the page, also the location of the hotel is great .
Stayed 2 nights in Oct 2024

2/10 Terrible

Michael J.

Disliked: Cleanliness, amenities, property conditions & facilities
First off, the sheets and blankets were dirty when we first got there. Furniture was falling apart. Pool/spa room smelled like gas. The non slip mat , in the bath tub, was peeling up. Had to pay extra to park in the hotel lot.
Stayed 2 nights in Oct 2024

8/10 Good

Naresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location near to Niagara Falls
Stayed 2 nights in Oct 2024

8/10 Good

dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay, but seems expensive
The staff were nice and very pleasant. The two rooms were older and after tax cost was about $340. The blinds didn't close completely and the toilet was not secured. Breakfast was included, but parking was an additional $20. I guess it was okay for Niagara Falls. The price might be okay in Harris's america, but we think it was overpriced.
Stayed 1 night in Oct 2024

10/10 Excellent

Serena

Stayed 2 nights in Oct 2024

2/10 Terrible

Lin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finally, a good choice.
Perfect location. The beds didn't look too good.
Stayed 1 night in Oct 2024