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The Milner York formerly the Principal York

4.0 star property

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Photo gallery for The Milner York formerly the Principal York

Exterior
Exterior
Lobby
City view from property
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Gym
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Station Road, York, England, YO24 1AA
  • Micklegate Bar
    ‪5 min walk‬
  • National Railway Museum
    ‪8 min walk‬
  • York Minster
    ‪10 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪54 min drive‬

Room options

View all photos for Single Room

In-room safe, desk, iron/ironing board, free WiFi

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room

In-room safe, desk, iron/ironing board, free WiFi

Comfort Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Annex Building

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Annex Building

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Garden View

Garden view

Standard Double Room, Garden View

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Studio Suite, City View

In-room safe, desk, iron/ironing board, free WiFi

Signature Studio Suite, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Junior Studio Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Superior Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Accessible

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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Aerial view

Malmaison York

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1391)
The price is CHF 139
for 1 room
includes taxes & fees
6 Mar - 7 Mar
Malmaison York

About this property

The Milner York formerly the Principal York

Eco-certified York hotel in South Bank with a health club
This smoke-free hotel features an indoor pool, a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
The Milner York formerly the Principal York offers 155 air-conditioned accommodations with a safe and complimentary bottles of water. This York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of The Milner York formerly the Principal York's great location. During your stay, you're just a quick walk from York Minster. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of York Minster and York Dungeon
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of The Milner York formerly the Principal York, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A terrace, barbecue grills, and a garden are also featured at the eco-certified The Milner York formerly the Principal York. Parking is available for a fee.

This Victorian York hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7 AM to 10 AM.
Refectory – This restaurant serves breakfast, lunch and dinner. Reservations are required.
Chapter House – On-site bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 19 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to 10 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Chapter House
  • Refectory

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19.95 per person
  • Uncovered self-parking fee: GBP 19.00 per day
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Royal York
Hotel York Royal
Royal Hotel York
Royal York
York Hotel Royal
York Royal
York Royal Hotel
Royal York Hotel Grand Victorian
Royal York Hotel York
Principal Hotel
Principal York
The Royal York Hotel
The Principal York
Principal York Hotel
Hotel Principal York York
York Principal York Hotel
Hotel Principal York
Principal York York
The Principal York
The Royal York Hotel
Principal Hotel
Principal

The Milner York formerly the Principal York Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 695 out of 1292 reviews
Rating 8 - Good. 323 out of 1292 reviews
Rating 6 - Okay. 149 out of 1292 reviews
Rating 4 - Poor. 75 out of 1292 reviews
Rating 2 - Terrible. 50 out of 1292 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive building with a feeling of class and sophistication. Staff friendly and helpful. Gym is good for a hotel facility. We picked a garden view room which was worth it as the view was fantastic to wake up to. Nice bar and (depending on which time of year you go) ‘Thors tipi’ located in the grounds, gave a lovely Xmas vibe. Came a few years ago and the hotel has benefited massively from the refurb. Right next to the train station. Parking onsite
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything we required
Stayed 1 night in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Shame about the hotel as ideal location
Cold rooms and had to be moved due to light switch being broken. Also room service took 1hr 15 mins and was very expensive
Stayed 1 night in Nov 2024

8/10 Good

YAN YU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

reginald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was average/good on all counts.
Stayed 3 nights in Nov 2024

4/10 Poor

James

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointing
The hotel in it's self is lovely. We did not book in for dinner when we went to the restaurant we were turned away being told they were not talking walk ins. We returned to the bar and booked a table on line! Rather wished we had not bothered the person in charge was very off hand. We waited 20 mins for someone to take a food order only because we ask them to take the order. 30 mins later the food arrived, the two steaks were ordered medium rare, both were seriously over cooked. We refused the food, no apology was made by the manager he just asked if we wanted another meal, we replied no and he walked away. A young waiter called Ewan came over to apologise. It feels very much like staff don't really want to be there at all none of them seem to be happy. We would not return.
Stayed 1 night in Nov 2024

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good breakfast, plenty of room
Stayed 2 nights in Nov 2024

6/10 Okay

Melissa

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Very disappointing
For a 4*, hotel was grandly decorated but that was it as the service lacked in lots of areas. Staff were not very attentive and my husband and I had to clear our own table in the Garden Room then ordered a Cream Tea which in the menu was supposed to have been loose leaf but was t bags and tepid water and then had to wait a further 25mins for the scones which we did have 2 of but only enough cream and name for one. Our bed room had just enough room to walk around the bed which was a small double (husband is 6ft 8) and moved on it’s wheel every time someone rolled over and of course woke the other one didn’t sleep much over the 2 day stay, We had booked a table in the Peaches restaurant for the first night which was expensive for what was actually average food unfortunately and again the waiters just plonked the dishes down in front of us and walked off. Would not stay again.
Stayed 2 nights in Nov 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but small room
Beautiful hotel but room in the wing was a little small and not very well organised- like no side table, small bed and couldn’t easily open shower screen over bath!
Stayed 1 night in Nov 2024

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful stay
My daughter and i came for two nights, i dont know what we expected but it surpassed it, what a wonderfull hotel and right on the station. The staff were so helpfull, humerus and kind, the leisure facilitys were good. Thank you everyone for making our stay so special.
Stayed 2 nights in Nov 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous building , public rooms great with an amazing staircase. Really convienient to walk into the city. Breakfast was expensive as was the parking but it was convienient
Stayed 2 nights in Nov 2024

4/10 Poor

Ruby

Liked: Cleanliness
Disliked: Staff & service
Very Average
This hotel has recently been renamed The Milner and we have stayed here before but this last trip fell short on our expectations. Pillows were very uncomfortable and water pressure in taps were just a trickle. We paid extra for breakfast, waste of money! Help yourself to barely warm hot breakfast and empty hot plates. Honestly very disappointing.
Stayed 1 night in Nov 2024

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with a good atmosphere
Stayed 1 night in Oct 2024

10/10 Excellent

Sinead

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities
Ok stay
Our room was a Sidings double and when we arrived our room was cold and the thermostat broken, we were offered a portable radiator rather than a change of room. We asked to move and this was arranged although we would have expected our bags to have been moved and this didn't happen. We asked to upgrade and were told this wasn't possible even though we would have paid for this. Our room was noisy with an alarm of some kind going off at 6am for an hour and the cistern was also running meaning we didn't have the hoped for sleep in we were looking forward to. Overall, staff were friendly and helpful and the breakfast was good with plenty of choice.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference Stay
Nice stay for a conference, rooms very well equipped, excellent shower and clean bathroom. Decent coffee facilities and good temperature controls
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah, Grange Over Sands

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to centre
Stayed 2 nights in Sep 2024

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Just returned from a two night stay best described as ok. The hotel looks impressive and public areas are smart. The room however was small and 'tired'. It was also quite noisy. The location is reasonable being right next to the railway station about half a mile from the centre. Parking was a bonus but expensive. The real let down was breakfast. It is buffet style and on both mornings hot food was almost cold and several items missing. Not great for around £20 a head. Overall, ok but certainly not great and at £160 per night, not cheap T
Stayed 2 nights in Nov 2024

2/10 Terrible

john

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Poor reception service n dirty toilet
Room nice. Linen gorgeous. But only 2 on reception and no porter made it a lengthy check in n poor service. The men’s toilet I then went to stunk and was dirty. Very disappointing as I brought my partner her for her 49th b’day.
Stayed 1 night in Nov 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot to stay in an amazing location! Be prepared to carry suitcases up stairs on arrival at main doors and no ramp. Bellman not available or seldom.
Stayed 1 night in Nov 2024

10/10 Excellent

Nicolae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Nov 2024

6/10 Okay

SCOTT

Stayed 2 nights in Oct 2024