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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
VIP Access

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9 outdoor pools, pool umbrellas, pool loungers
Karaoke room
Grand Presidential Suite | View from room
Lobby
Karaoke room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪5 min drive‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Swim Up Suite Garden View

  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Family Suite Garden View

  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | View from room

Grand Presidential Suite

  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Honeymoon Suite - King Size Bed

  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

Grand Governor Suite - King Size Bed

  • 151 sq m
  • Sleeps 4
  • 1 King Bed

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Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2749)
The price is CHF 480
for 1 room
includes taxes & fees
24 Jun - 25 Jun
Moon Palace Cancun - All Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the water park with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the pool at Moon Palace The Grand Cancun - All-inclusive. During your stay, you'll be within walking distance of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include 12 restaurants, a coffee shop, a beach bar and 5 swim-up bars
  • Splash around at the free water park with a lazy river or swim in the 9 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a golf course and 4 outdoor tennis courts
  • Guests have great things to say about the clean guestrooms and the family-friendly amenities
  • 13 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Moon Palace Golf Club
  • Airport shuttle service available for a fee
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
JC Steakhouse – This steakhouse only serves dinner. Reservations are required.
Tavola – This family restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia – This diner specialises in Mexican cuisine and only serves dinner. Open daily.
Habibi - Lebanese Cuisine – This family restaurant serves breakfast, lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Moon Palace The Grand Cancun - All-inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 930 out of 1549 reviews
Rating 8 - Good. 289 out of 1549 reviews
Rating 6 - Okay. 144 out of 1549 reviews
Rating 4 - Poor. 78 out of 1549 reviews
Rating 2 - Terrible. 108 out of 1549 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Wael

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bad service and they don’t care, they want you to buy their membership on top of it !!!! RUN AWAY
Stayed 6 nights in Feb 2025

10/10 Excellent

Alisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
Stayed 4 nights in Feb 2025

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Amazing property and facilities. It's just resort credits are not much of use.
Stayed 3 nights in Mar 2025

6/10 Okay

Jamie, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place I will do it again
Stayed 4 nights in Mar 2025

10/10 Excellent

KARIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience we are frequent travelers and have stayed in lot of 5 star hotels and resort but this was so far best . Thanking everyone starting from the man himself Mr Chapur & Family for great vision an incredible ambiance and experience Thanking below staff who were a part of our vacation journey . Check in desk : Cecelia for amazing hospitality and responsiveness Front desk : Wilfred for his information on property Tavola : Jason always smiling and friendly service Habibi : Carolina & Gerardo for pleasing Lebanese experience Agra : Emanuel for his super fast service and make you feel home . Housekeeping lady was amazing I missed her name but overall we have started marketing to our friends and family thank you once again ⭐️⭐️⭐️⭐️⭐️
Stayed 4 nights in Mar 2025

10/10 Excellent

Nallely

Stayed 3 nights in Feb 2025

8/10 Good

Amrita

Travelled with family
Liked: Amenities
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
Stayed 2 nights in Dec 2024

10/10 Excellent

Catherine

Stayed 6 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Guy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded expectations, especially the food. We did not eat at the buffet, but all other restaurants were very impressive. (Note - JC Steakhouse was rated the lowest by our group, and it was still very good.) It is a very large resort - which we love - but this can be intimidating. You get used the golf carts and can enjoy a different setting each day. The upgraded suite was so large that we rarely used the dining or living room areas. The only downside of the entire experience is the very aggressive initial push to participate in the presentations. However, you can negotiate with them (max 30 minutes for $1,500 in resort credits, etc.) to make it worthwhile. We will definitely be back.
Stayed 7 nights in Feb 2025

6/10 Okay

Minakshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont
Stayed 7 nights in Feb 2025

8/10 Good

Zaid

Travelled with family and small children
Nice property but had to shuttle to other properties to get near beach
Stayed 4 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2025

8/10 Good

Stefania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was attentive and polite.
Stayed 3 nights in Feb 2025

2/10 Terrible

Michel

Disliked: Staff & service
Stayed 6 nights in Feb 2025

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Chen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
Stayed 5 nights in Feb 2025

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
Stayed 4 nights in Feb 2025

10/10 Excellent

Vikram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Resort

Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Stayed 5 nights in Feb 2025

10/10 Excellent

Xiaofeng

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We got an awesome vacation here except the last night that we found a cockroach in our room, otherwise everything was great!
Stayed 4 nights in Feb 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the The Grand Moon Palace Feb 2025. First time visiting. The staff were all super helpful and friendly. Family friendly resort. Pros, amazing food options, Circus restaurant was really fun! Our family could always find lots of areas to sit which was a huge plus. We could go to a different pool area everyday, huge resort. Loved the food options in the pool areas, servers brought the food right to you. Cons, so many plastic water bottles. I would have preferred more options to use refillable water bottles. Would go back again and highly recommend. Call out to Rebekah in Public Service and the medical staff. Rebekah helped us with an issue and the medical staff were amazing to have access to 24/7. Even called to check on us.
Stayed 7 nights in Feb 2025

10/10 Excellent

Kire, Lockport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing!!!
Stayed 4 nights in Feb 2025

6/10 Okay

Marlen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Feb 2025

10/10 Excellent

Thu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort, lots of outdoor and indoor activities, favourite restaurant was tavola !
Stayed 3 nights in Feb 2025