"The stay was ok the room was very clean but it was missing an ice machine, we had to go down to the bar to get the ice. The give complimentary water of which was a nice touch."

"Fantastic location. Staff is incredibly helpful, professional and kind. Walkable to every main sight in Madrid, with endless food, shopping and entertainment choices."

"The check-in process was smooth and they helped us with getting a taxi to the airport for our very early flight when we left. Overall it was a pleasant experience. The only negative would be that at certain times of the day there may be long wait times for the elevators."

"great location, beautiful hotel and friendly staff"

"Good hotel. Fair price for being one of the busiest weekends of the year. Clean & updated. The hotel is NOT on Gran Via, you will have to walk 10 mins."

"Great staff at the reception!"

"The best hotel ever. The check-in process made us feel like kings. All the staff couldn't be nicer, especially Nicholas from the front desk. Amazing and beautiful hotel."

"We have stayed there a few times but in addition to the central location and the ambiance the attention to detail and support from the staff was absolutely amazing. I would especially like to single out the following staff who went above and beyond to make the experience amazing. Elena Zamora was ..."