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Select Club at Sandos Caracol All Inclusive - Adults Only Area

4.0 star property

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Photo gallery for Select Club at Sandos Caracol All Inclusive - Adults Only Area

3 outdoor pools, pool umbrellas, pool loungers
Sun deck
Lake
On the beach, white sand, free beach cabanas, sun-loungers
Aerial view

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪10 min drive‬
  • Quinta Avenida
    ‪13 min drive‬
  • Mamitas Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Superior Select Club 2 Double Beds or 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Club 2 Double Beds or 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

  • 41.0 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub | Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Select Club at Sandos Caracol All Inclusive - Adults Only Area

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Select Club at Sandos Caracol All Inclusive - Adults Only Area's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor tennis courts, a health club, complimentary bicycles and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they enjoy the overall property condition at Select Club at Sandos Caracol All Inclusive - Adults Only Area. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 9 restaurants, swim-up bar and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to manicures and pedicures, hydrotherapy or aromatherapy at Spa Sandos
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • 10 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Guadalupe Church
  • Airport shuttle service available for a fee
Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, outdoor tennis courts and a health club. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM.
Select Club at Sandos Caracol All Inclusive - Adults Only Area has 9 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 8 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive
Sandos Caracol Select Club Adults Only All Inclusive
Select Club at Sandos Caracol All Inclusive Adults Only Area
Sandos Caracol Eco Resort Select Club All inclusive Adults Only
Sandos Caracol Eco Resort Select Club Adults Only All inclusive

Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 846 reviews
Rating 8 - Good. 265 out of 846 reviews
Rating 6 - Okay. 152 out of 846 reviews
Rating 4 - Poor. 81 out of 846 reviews
Rating 2 - Terrible. 54 out of 846 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the eco atmosphere. It was very fun! We had the adult only section booked, so as soon as we arrived we were able to reserve our dinner plans (2 restaurants our of our 4 nights). I read many reviews that said this was a pain to do, but apparently when booking with Expedia you get to do this right away. We got red wristbands that allowed us in two extra areas--one pool and one on the beach. This was nice and secluded. There were also gold and black wristbands that I think allowed for one extra pool area.
Stayed 4 nights in Dec 2024

8/10 Good

Jess

Liked: Cleanliness, staff & service
Good family resort. If you’re looking for night life…. Boring
Stayed 6 nights in Dec 2024

10/10 Excellent

Savanna Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time here, no issues
Stayed 5 nights in Nov 2024

4/10 Poor

Fatima Zahra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The only reason i gave 2 stars is because the restaurants staff were the best. The rest is awful. Bathrooms in rooms dirty, especially behind the toilets, floors sticky, TERRIBLE FOOD and the list goes on.. however, the absolute worst part was the airport transfer - they had our flight info and everything they asked for, our flight is at 6:20pm, they show up at 7:45am (not exaggerating) and because we didnt show up at that time, we were charged 60 USD no show fee!!! Airport transfer was thru the resort, with seek n go.
Stayed 4 nights in Dec 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was evicted arrested robbed for smoking on my patio 3 days of checking. Was told I was able to get a room when released. Had to pay other property for somewhere to live. Slept in my car 4 out of 10 days
Stayed 9 nights in Dec 2024

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort if you like walking trails, nature and wildlife. Not so great for swimming. Beach is nice but the water is basically unswimmable, just too many rocks, my boyfriend cut himself tripping on them. Food was great too, not 5 star but lots of options. Its huge and we got lost often the first few days but once you get used to the layout its easy

10/10 Excellent

Paula

Liked: Staff & service, amenities, property conditions & facilities
Amazing property...serene walking paths through jungle and cenotes, plus fun pools and beach right there! Staff is very friendly and helpful! Well maintained and clean property. Lots of animals and things to do!
Stayed 4 nights in Nov 2024

10/10 Excellent

Wojciech Jerzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved seeing all the different animals
Stayed 5 nights in Nov 2024

10/10 Excellent

Lois

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people very accommodating. Lots of construction noise and music too loud t restaurants and beach
Stayed 11 nights in Oct 2024

10/10 Excellent

Virginia Eunice Sanchez, Elgin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Nov 2024

8/10 Good

Jaya

Liked: Cleanliness
Stayed 5 nights in Nov 2024

2/10 Terrible

Tiffany

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Victor M

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Landscape
Stayed 3 nights in Oct 2024

6/10 Okay

Bonnica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in was bad. Had to wait longer than expected for my room. Room was not ready at the time it was supposed to be ready. Check out was bad because I had to pay more than expected
Stayed 4 nights in Sep 2024

8/10 Good

Machayla

Stayed 3 nights in Aug 2024

8/10 Good

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nature is amazing. Difficult to make a reservation for dining. Sidewalk smelling of sewage. One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.
Stayed 7 nights in Aug 2024

10/10 Excellent

Midaja

Travelled with partner
Liked: Amenities
I didn’t like the fact that we kept asking for face towels and the kept bringing hand towels.
Stayed 4 nights in Jul 2024

8/10 Good

Marco, Burbank

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort for family or all adults. The nature around the resort is great. You see monkeys lizards and other animals
Stayed 10 nights in Jul 2024

2/10 Terrible

carlitos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst resort ever
It was a terrible experience even though we was there during there storm. Upon arrival i was told that there will be no liquor intil sunday. Mind you this is thursday qhen i checked in and i was leaving on monday. Asked how am i going to be accommodated for this since this is an all inclusive resort. I was then told i need to take that up with my travel agent. So that night the storm came through and the room flooded. So i went to the front desk and they changed my room to a smaller room and in the kids area where i paid for a penthouse and in the adult area. I was told i would have stay in that room that night and deal with it. So the next day they moved my room to a room with no electricity and was told again to deal with it. I was only there for 4 days and that is what i had to deal with. Now my cousin was there and was in a flooded room with no electricity for the whole 4 days and they told him that there was nothing they could do for him. The food is nasty. I would not recommend this to anyone. Then the animals are everywhere and very disrespectful.
Stayed 4 nights in Jul 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 5 nights in Jun 2024

8/10 Good

Lakin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Food was absolutely excellent! Best we’ve had at an all-inclusive!!! Very little beach area and not good for swimming, very rocky. The select club option was the way to go!
Stayed 7 nights in Jun 2024

6/10 Okay

MICHELE

Liked: Cleanliness, staff & service
We stayed here in April 2018 and I would have given 5 stars for everything back then. I wish I had taken notice of the more recent reviews though. Food weren't fantastic, it was ok but there is only really the one buffet restaurant and this is only open at select times and this time of year it is busy! The senote in 2018 was easy to enter (no lining up or booking it) and it was mainly used for snorkeling, which was great. This time of year, if you are lucky to be able to get into it, its used mainly as an extra pool, lots of dive bombing of the deck area and such, not much snorkeling going on. My bad for booking for this time of year and not doing the research! If you want to truely enjoy this property and don't like crowds, I'd suggest booking early or later in the year for sure!....the wildlife is plentiful here though which is really nice to see
Stayed 10 nights in May 2024

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in May 2024

4/10 Poor

Megan

Travelled with partner
Liked: Cleanliness
The property itself is amazing. However, we booked the adults only section and were consistently treated like children. You can’t get a drink in the adults only section after 5. You can’t get a drink out of the tiny clubhouse without being fully dressed even though it’s pool side, we also were made to leave the pool at 830 even though it closes at 10. I’m not sure why we paid more for the adults only when we really had no extra luxuries besides not having any kids around.
Stayed 6 nights in May 2024