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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property
VIP Access

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Outdoor pool
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
6 restaurants, breakfast, lunch, dinner served; Spanish cuisine
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Housekeeping

Explore the area

Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪17 min walk‬
  • Playacar Golf Club
    ‪2 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪5 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪255 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Royal View)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, desk

Luxury Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Relax Pool)

  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise) | Premium bedding, minibar, in-room safe, desk

Luxury Room (Sunrise)

  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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About this property

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only beachfront hotel with outdoor pool
Catch some rays at the beach or spend the day relaxing at Royal Hideaway Playacar All Inclusive - Adults only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes and slippers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 outdoor tennis courts and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Royal Hideaway Playacar All Inclusive - Adults only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free valet parking, plus 6 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Spanish cuisine at Ventanas, one of the property's 6 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to Swedish massages, manicures and pedicures or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and basketball
  • Guests have great things to say about the pool and the location
  • Just a 2-minute drive from Playacar Golf Club and a few minutes from Quinta Avenida
Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only such as an outdoor pool and outdoor tennis courts.

There are 6 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a health club, a garden and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

Ventanas – This restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Spices – This diner specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Palazzo – This diner specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Azia Avant Thai – This diner specialises in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Grill – On-site steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Azia Avant Thai
  • Palazzo
  • Spices
  • The Grill
  • Ventanas

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The restaurants at this property enforce a formal dress code.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Royal Hideaway Playacar All Inclusive - Adults only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 603 out of 1007 reviews
Rating 8 - Good. 210 out of 1007 reviews
Rating 6 - Okay. 97 out of 1007 reviews
Rating 4 - Poor. 60 out of 1007 reviews
Rating 2 - Terrible. 37 out of 1007 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that is nice, big and such a relaxing place.
Stayed 4 nights in Nov 2024

10/10 Excellent

Carolina Mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach, clean areas to either sunbathe or stay on the shade. Pool area is close to drinks , which were goood. Staff always willing to help, meals at different restaurants were tasty and fresh!
Stayed 7 nights in Nov 2024

8/10 Good

James Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 8 nights in Nov 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
It was great except for the fact that only 1 light worked in the room. Did not receive confirmation for dinner reservations and all the faucets were leaking
Stayed 3 nights in Nov 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was exceptional. Beautiful from the first step inside. We were treated like valued guests and there was nothing they wouldn’t do to accommodate us. Most of the staff have been there for years and the attention they give their guests is unmatched. We loved the size and privacy of this resort. Adults only is the only way to go for couples. There are many activities to partake in, if interested. The little shops of playacar are right across the street and Playa del Carmen is a $10 cab ride. Will definitely stay again!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and relaxing
Stayed 7 nights in Nov 2024

8/10 Good

Catalina

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was my 2nd time & overall I was really happy & would return. Pros: The food was much better than I remembered, no one in my party got sick. They have improved on their cocktail skills. Love that it’s a smaller, walkable resort with helpful staff & gorgeous beach access. Cons: I was annoyed that our jetted tub didn’t work. They really need to maintain their beach shade tents, they were just anchoring them with plastic, not eco friendly at all, plus it looks trashy & doesn’t work because they rip & tangle easily. The key to success & longevity of a resort is maintenance!!! Keep it up & this has the potential to be a truly luxurious resort.
Stayed 5 nights in Nov 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place, the employees were awesome and were very friendly and helpful. We met alot of wonderful people and had the best time. Beach was amazing and felt safe leaving our stuff by our chairs when enjoying the ocean, vendors werent pushy at all just tell them (no gracias) and they keep walking. Food was a hit or miss at dinner but everything was fresh and presentation was great, The AC in a couple of restaurants could have been better but wasnt unbearable. Drinks we had were pretty weak but at the end of the day we were happy we didnt over do it. Karaoke on Sundays and Wednesday nights were a blast and lasted from 9 to 11 and also enjoyed the nightly entertainment at the bar area. It was a very quiet resort with everyone being respectful and polite, we will definitely be back.
Stayed 5 nights in Nov 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! The resort was beautiful
Stayed 4 nights in Oct 2024

10/10 Excellent

Libby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were immaculate and staff was extremely friendly
Stayed 5 nights in Oct 2024

6/10 Okay

Miriam

Stayed 4 nights in Oct 2024

4/10 Poor

Michael Lee, Spring Grove

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

2/10 Terrible

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like the view an staff was so polite an helpful. Everything stops or quite time comes at 1 a.m. there is no entertainment after that. No food. Room service stops answering phone too. In my room it was 2 sinks 1 was leaking and the other stopped up. Asked for housekeeping and couldn't get anyone for 2 days. If your a nite owl like me this usnt the resort 4 u. Drinks were limited. They didnt know how to make alot of the drinks
Stayed 5 nights in Oct 2024

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing resort, food was delicious, only issues was there wasn’t a lot of shade by the big pools and if ur in buildings 21 or 22 you are kept up till at least 11pm due to the Allegro resort next door playing loud music every night, resort cannot do anything about it
Stayed 7 nights in Oct 2024

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a nice time at RH. We arrived early and check in was fast and smooth. The guy who checked us in was not very informative and same goes for our concierge. The activities were not posted. The entertainment staff was nice and outgoing but the entertainment was the same for 10 days. Bingo and same music trivia. On day 3 we new all the answers because they repeated the same ones. Wish they had more things to do around the pool. I also didn't know they had bikes until the second to last day. The breakfast buffet was ok. Sometimes there would be drink service but not always. We didnt have anything to drink with our breakfast one day. We went to spices the rest of the time and had great service. The restaurants for dinner all had great service. Service was fairly quick. We did not care for the Mediterranean restaurant. The pasta carbonara and the crab ravioli was not good at all. We really liked Spices duck tacos and their salsa that came out with the chipa. I wish they offered a salsa making class specifically for their salsa. We loved our room and was a little nervous about the AC complaints. But it stayed comfortably cool for 10 days. We booked the standard room and it was large and had a nice balcony that overlooked palm trees. The pool was tricky getting seats and we stayed in the beginning of Oct. We saw a couple people get mad about stealing reserved chairs. We spent time at the beach most days. The beach is amazing. Drinks and pool service also was great.
Stayed 5 nights in Oct 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

6/10 Okay

Lisa, denver

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property definitely older but well kept. Staff spoke very limited English. Poolside fun non existent and no swim up bar folks! You had no choice but have a reservation for dinner and it was limited. Smallest buffet I have ever seen. Rooms clean and very quiet. Spa experience very limited but you pay same price as larger newer spas. No hot tubs at all
Stayed 7 nights in Oct 2024

8/10 Good

Greg

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quieter all-inclusive resort style. Less partying than similar adults-only in Playa del Carmen while still having much better drinks and food than usual.
Stayed 5 nights in Oct 2024

8/10 Good

jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is clean, and nice looking, all the people that work here were all very nice and always greeted us, great food and a very nice choice of food to pick from, the night before we left it seemed like everyone knew we were leaving in the morning, and so from the evening before until the morning we left we had works come and meet us saying how nice it was to have us stay at royal Hidaway, they even went to points of writing on our plates in chocolate to have a safe travel back home, everyone and i mean everyone was so nice to meet and be around, we will stay here again, thank you to this resort for making it so enjoyable to stay here
Stayed 13 nights in Sep 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the property. It was a perfect location from the beach. Just a minute walk from my hotel room. The air conditioning in the room is not extremely strong, it took me one night to get use to it and I was fine thereafter. The property is in a larger gated community so it’s really safe since there’s the security surrounding the hotel and that of the hotel itself. It was extremely clean, which I thoroughly enjoyed. I was caught off guard by cleaning staff coming into my room at 9 pm while I was half-asleep. There is no security latch on the door, which could have prevented this. Aside from that, the staff was friendly and bartenders at pool made me really strong drinks, which I appreciated. The breakfast was delightful and the service during breakfast was great as well as at the restaurants open for dinner. Room service was pretty quick. Would stay again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just returned home from Royal Hideaway. We had an amazing trip even through the tropical storm (Hurricane Helen) passed through during our stay. This is an amazing resort! Don’t hesitate to stay here just book it, you won’t regret it! We received excellent customer service from the waiters and waitress serving us drinks at the bar, pool and beach area. Everyone makes sure you have a fantastic vacation! Drinks are so good and top notch. No buffet so we ate at one of the 5 restaurants every night set up by our concierge. Beach is absolutely stunning!! The concierge in each building to help with any of your requests or needs is fabulous! We can’t wait to return!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Norma Leticia, Perth Amboy

Travelled with partner
Liked: Amenities
Excellent service
Stayed 4 nights in Aug 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a lovely stay at the Royal Hideaway Playacar. The place is amazing. The food is very good and I am very picky eater. Every restaurant had something delicious I could eat. So know let me address some of these reviews because I read them all! Maybe this will help you decide if you like this resort. If you are looking for rest and relaxation , this is for you. We are in our upper 50s .As for this resort being older , yes it is. It is clean , iconic, and so well maintained. If you are looking for a new resort go to a brand new resort ! This resorts serves all premium drinks, beer, wines. You can get anything you want. This is not a party resort LOL!! The drinks are strong but no loud music or partying. As for people said the place smells moldy lol!! That is Mexico it is not mold or the place…..Every place has a smell nothing bad. The air conditioning in the room was so nice and cold, beautifully cleaned. All the staff were so helpful and friendly . They go above and beyond to help you with everything. This place is overall a great place to go to get away from the stress of life. But if you are looking for a resort with young party goers and loud music please let us keep our nice resort ! lol!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Garni Garabeet

Stayed 4 nights in Aug 2024

8/10 Good

Yesenia, Parlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024