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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
6 outdoor pools, pool umbrellas, pool loungers
Aerial view
6 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Gran Coyote Golf
    ‪8 min drive‬
  • Playa del Carmen Main Beach
    ‪13 min drive‬
  • Punta Esmeralda Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • 97 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • 134 sq m
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • 97 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

  • 134 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (3978)
The price is CHF 1'813
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Occidental at Xcaret Destination - All Inclusive

About this property

The Royal Haciendas All Inclusive

Family fun on the beach, with 6 outdoor pools, near Gran Coyote Golf
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Gran Coyote Golf. Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with body treatments, massages or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 13 minutes by car from Playa del Carmen Main Beach and 8 minutes from Gran Coyote Golf
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Stereo
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1007 out of 1712 reviews
Rating 8 - Good. 401 out of 1712 reviews
Rating 6 - Okay. 185 out of 1712 reviews
Rating 4 - Poor. 67 out of 1712 reviews
Rating 2 - Terrible. 52 out of 1712 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ratna, Astoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lorenzo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The property is very well maintained and the restaurants provide a very wide selection of meals. The beach has not recovered from the hurricane; however, laying out on the beach is nice. It's just not in condition to run or play on the beach.
Stayed 7 nights in Nov 2024

8/10 Good

josif

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach area is unsafe with sharp objects ( roots of broken trees and bushes) sticking out. That needs to be cleaned.
Stayed 9 nights in Nov 2024

6/10 Okay

Zaira Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall the service is good, the workers are very friendly. I would like to thank Eduardo at the Rotonda bar and Alfredo at the pool bar, they were very helpful and fun, they made my family and I have a very pleasant time. The food tastes good and the drinks are excellent, but the buffet is very limited, breakfast is always the same, the options for lunch and dinner vary only a little and they charge you extra if you want something different. They only have two main restaurants, reservations end very early and they only allow you to make one reservation per restaurant during your stay. The beach is a disaster and I couldn't swim there even one day, something that disappointed me a lot since I chose that destination precisely to get out of the routine and swim in the sea. I had to travel to Cancun to use the beach and buy food and drinks at another hotel for me and my family, this was very frustrating because I paid 6days for the all-inclusive at the Royal Haciendas resort.
Stayed 6 nights in Nov 2024

6/10 Okay

Zaira

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the service is good, the workers are very friendly. I would like to thank Eduardo at the Rotonda bar and Alfredo at the pool bar, they were very helpful and fun, they made my family and I have a very pleasant time. The food taste good and the drinks are excellent, but the buffet is very limited, breakfast is always the same, the options for lunch and dinner vary only a little and they charge you extra if you want to order something different. They only have two main restaurants, reservations end very early and they only allow you to make one reservation per restaurant during your stay. On the other hand, the beach is a disaster and I couldn't swim there even one day, something that disappointed me a lot since I chose that destination precisely to get out of the routine and swim in the sea. I had to travel to Cancun every day to use the beach there and buy food and drinks at another hotel for me and my family, this was very frustrating because I paid for the all-inclusive at the Royal Haciendas Resort for 6 days.
Stayed 4 nights in Nov 2024

8/10 Good

Jose De Jesus Hurtado

Liked: Cleanliness, staff & service
It was good.
Stayed 6 nights in Aug 2024

8/10 Good

Ksenia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a good stay
Stayed 5 nights in Nov 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service

10/10 Excellent

Rajpal Singh

Stayed 7 nights in Nov 2024

8/10 Good

Danielle Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Royal Haciendas was lovely but there are some pros and cons you should way depending on what you like and value the most! This is based off our all inclusive package. Pros: -amazing staff and service. The staff here are very kind and very attentive. You get drink and food service at the pool and beach. And free room service with the all inclusive package. -great food. The buffet is smaller than I expected but all the food that is there and at all the restaurants is so delicious. There’s 2 pool side snack bars and 2 A La Carte restaurants, the buffet and lobby bar. We didn’t eat a single bad thing here - pools are very clean and nice to swim in - lots of activities you can participate in Pro/Con: the beach area is very small and rocky but still beautiful to look at. Because it is rocky is makes for really good snorkeling. But if you want to swim in the ocean it is not the best. However a little walk away and your at another resorts beach which is beautiful and perfect to swim in. Cons: - mattresses are somewhat uncomfortable and hard. - no night life. Things close down here pretty quick. There was 2 shows at night but most are over around 9/9:30 ish. There is no permanent stage but one that they temporarily set up. -The lobby bar also closes at 10:30 so not much drinking past then. No 24 hr bar. - little foliage around the resort so there’s not a ton of wild life, only local birds that we saw. Overall we had a great experience!

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Very clean, great service, very good pool options, good food. Great suite rooms for a family with kids.
Stayed 7 nights in Nov 2024

10/10 Excellent

Erilberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family had a great experience during our trip. We would recommend to anyone looking to have a relaxing experience that has all the conveniences you will be looking for in an all inclusive resort.
Stayed 4 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Alban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property with something for everyone
Stayed 7 nights in Nov 2024

8/10 Good

Marius Petru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. We received a friendly welcome and a VIP room upgrade. I wish we had been informed ahead of time that the beach is not accessible due to strong currents that made the beach unsafe. Overall, the staff is friendly and they have a nice program for kids. The food was average.
Stayed 5 nights in Nov 2024

8/10 Good

Roberto, Fontana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean and safe, staff is really nice overall a good place. However, it's super quiet, if your looking for music and entertainment this place is not for you. It more of a retirement environment with older people in their late 50s. It not bad if this is what you like. The food at the buffet could be a bit better, but for families its really safe.
Stayed 4 nights in Nov 2024

10/10 Excellent

Inga

Stayed 6 nights in Nov 2024

2/10 Terrible

Seung Ki

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The moment you set foot they pair you up with a time share agent. They harrass you by following you to your room and they even cancel your reservation to the two restaurants that are falsely advertised as being available as inclusive. You are on your own after that, no one is there to walk you around the premise and explain about the place. The experience ruined our vacation from day one.
Stayed 3 nights in Nov 2024

6/10 Okay

Marcos Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except for the fact that the room i stayed in or better said the bed i stayed in had bed bugs so i woke up with a lot of bites on my legs other then that everything else was great .
Stayed 5 nights in Nov 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time going and can’t wait to go back! Beautiful hotel, friendly staff, great rooms, good food and amazing grounds! Lots of fun being there!
Stayed 8 nights in Oct 2024

10/10 Excellent

Regina, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent with good food, nice service and staff, great gym, super clean and well maintained. The only drawback is the beach which has been affected by erosion, bit we were still able to enjoy it.
Stayed 7 nights in Nov 2024

8/10 Good

Milica

Travelled with family and small children
It was good vacation.
Stayed 10 nights in Nov 2024

10/10 Excellent

Vera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and space are great. The food is really good. The property is great. Everything was good and we really enjoyed our stay.
Stayed 9 nights in Nov 2024

10/10 Excellent

Daniel Michel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent quality and service
Stayed 6 nights in Nov 2024

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great very clean and friendly staff. The only negative was the beach it was not clear beach like on the pictures. My kids were looking forward to being in the beach but it was full of what looked like wood or tree roots. This was a big let down for us.
Stayed 6 nights in Nov 2024