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Tukan Hotel Playa del Carmen

3.5 star property

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Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
Deluxe 2 Bedroom | In-room safe, blackout curtains, free WiFi, bed sheets
Sun deck
Honeymoon Room | In-room safe, blackout curtains, free WiFi, bed sheets
2 outdoor pools

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
  • Pet-friendly

Explore the area

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Quinta Alegría Shopping Mall
    ‪1 min walk‬
  • Calle 12
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪17 min walk‬

Room options

View all photos for Deluxe 2 Bedroom

Deluxe 2 Bedroom | In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe 2 Bedroom

  • 43 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Room

  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Room

  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, blackout curtains, free WiFi, bed sheets

Family Room

  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Single Bunk Bed

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About this property

Tukan Hotel Playa del Carmen

Resort with 2 outdoor swimming pools, steps from Quinta Avenida
2 outdoor pools, a restaurant and a bar/lounge are available at this smoke-free resort. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk and tour/ticket assistance.
Tukan Hotel Playa del Carmen offers 156 air-conditioned accommodations with a safe and free toiletries. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Tukan Hotel Playa del Carmen. During your stay, you're just a quick walk from Quinta Avenida. You'll find features such as free WiFi in public areas, plus 2 outdoor pools and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a concierge, tour or ticket assistance and a porter
  • Steps from Quinta Avenida and 4 minutes on foot from Playa del Carmen Main Beach
  • Dogs welcome for a fee (restrictions apply)
Tukan Hotel Playa del Carmen offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Tukan Hotel Playa del Carmen. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11 AM.
La Ceiba – This buffet restaurant serves breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per night, plus a deposit of MXN 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 177 out of 918 reviews
Rating 8 - Good. 279 out of 918 reviews
Rating 6 - Okay. 229 out of 918 reviews
Rating 4 - Poor. 111 out of 918 reviews
Rating 2 - Terrible. 122 out of 918 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good stay
in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024

8/10 Good

Liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024

8/10 Good

Edgar

Travelled with family
Economic
O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Stayed 2 nights in Aug 2024

10/10 Excellent

luis alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cada estancia es aun mejor que la anterior
Super agradable estancia, la habitacion que nos toco esta en excelentes condiciones, el aire acondicionado enfria tan bien que hasta da frio, la atencion del personal es simplemente magnifica, mucho mejor que anteriores estancias de años anteriores, la ubicacion pues inigualable, esta todo cerca y caminando, super, 5ta avenida, playa, restaurantes, etc.
Stayed 6 nights in Jul 2024

2/10 Terrible

candelaria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Había muchos insectos en la habitación
Stayed 2 nights in Jul 2024

4/10 Poor

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almohadas demasiado duras no se puede descansar no hay elevador nos toco la habitación en el tercer nivel y tuvimos que llevar el equipaje por las escaleras pedimos una habitación en planta baja y no nos quisieron cambiar
Stayed 2 nights in Jun 2024

6/10 Okay

Carlos

Travelled with family and small children
Liked: Cleanliness, amenities
In General it was ok, water inside of the hotel it seems that is salty water.
Stayed 3 nights in Jun 2024

6/10 Okay

Leiby

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I didn't like that no microwave or fridge
Stayed 2 nights in Jun 2024

8/10 Good

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Stayed 2 nights in Mar 2024

4/10 Poor

Abel

Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2024

6/10 Okay

juanita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

6/10 Okay

Tania

Liked: Staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Ruth, Las vegas

Stayed 1 night in Mar 2024

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joanne Florence

I like being right by 5th avenue
Stayed 11 nights in Feb 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
Stayed 4 nights in Jan 2024

6/10 Okay

Martin

Close to the 5ta Avenue
Stayed 4 nights in Jan 2024

4/10 Poor

Roydon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.
Stayed 9 nights in Jan 2024

4/10 Poor

Mireya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
Stayed 3 nights in Jan 2024

4/10 Poor

WILBERTH

Travelled with family
No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.
Stayed 5 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2023