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La Divina by Aldea Thai

4.0 star property

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Aldea Two Bedroom Penthouse with Rooftop and Private Pool | Down duvets, minibar, in-room safe, blackout curtains
Down duvets, minibar, in-room safe, blackout curtains
Outdoor pool
Down duvets, minibar, in-room safe, blackout curtains
Down duvets, minibar, in-room safe, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
Av. Cozumel Mz.81 Lt. 1, Col. Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Aldea Two Bedroom Penthouse with Rooftop and Private Pool

Aldea Two Bedroom Penthouse with Rooftop and Private Pool | Down duvets, minibar, in-room safe, blackout curtains

Aldea Two Bedroom Penthouse with Rooftop and Private Pool

  • 276 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for La Divina Two Bedroom Penthouse with Rooftop and Private Pool

Down duvets, minibar, in-room safe, blackout curtains

La Divina Two Bedroom Penthouse with Rooftop and Private Pool

  • 276 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for La Divina Three Bedroom Penthouse with Rooftop and Private Pool

Down duvets, minibar, in-room safe, blackout curtains

La Divina Three Bedroom Penthouse with Rooftop and Private Pool

  • 339 sq m
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Junior Suite Street View

Down duvets, minibar, in-room safe, blackout curtains

Junior Suite Street View

  • 56.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, minibar, in-room safe, blackout curtains

Suite

  • 57 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

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2 outdoor pools

Aloft Playa Del Carmen

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (439)
The price is CHF 100
for 1 room
includes taxes & fees
10 Apr - 11 Apr
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About this property

La Divina by Aldea Thai

Salt air and outdoor pool, near Playa del Carmen Main Beach
An outdoor pool, a fitness centre and concierge services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
La Divina by Aldea Thai offers 8 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at La Divina by Aldea Thai, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Steps from Quinta Avenida and 3 minutes on foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
La Divina by Aldea Thai offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at La Divina by Aldea Thai. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 15 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at La Divina by Aldea Thai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per stay.
  • Cots (infant beds) are available for USD 50 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 220 per vehicle (return)
  • Crib (infant bed) fee: USD 50 per stay
  • Rollaway bed fee: USD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector
This property is professionally cleaned
La Divina by Aldea Thai offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Divina Aldea Thai
Divina Aldea Thai Condo
Divina Aldea Thai Condo Playa del Carmen
Divina Aldea Thai Playa del Carmen
Divina Thai
La Divina By Aldea Thai Riviera Maya/Playa Del Carmen
La Divina by Aldea Thai Hotel
La Divina by Aldea Thai Playa del Carmen
La Divina by Aldea Thai Hotel Playa del Carmen

La Divina by Aldea Thai Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 53 out of 110 reviews
Rating 8 - Good. 27 out of 110 reviews
Rating 6 - Okay. 11 out of 110 reviews
Rating 4 - Poor. 9 out of 110 reviews
Rating 2 - Terrible. 10 out of 110 reviews

8.6/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Dennis Nektalov

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arrived the place was dirty dead bugs on the floor bathrooms were dirty
Stayed 6 nights in Aug 2024

8/10 Good

Janusz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, our penthouse had a pool on the roof. Half of the block from the sea. Beautiful beach.
Stayed 3 nights in Aug 2024

8/10 Good

Jhoenette

Travelled with family
Liked: Cleanliness, amenities
Beautiful and spacious hotel but needed maintenance…
Bathroom 2
Masters bedroom bathroom
Kitchen area
Stayed 3 nights in Aug 2024

10/10 Excellent

Guillermo

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in. Clean areas and friendly ataff
Stayed 4 nights in Aug 2024

10/10 Excellent

Miguel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been to this place before, the place is the best in playa del carmen. I always vacation at playa del carmen and ive been to these penthouses before and they will keep me coming back. Best beach best penthouses and best service. Greatly appreciate all staff that make this possible. If you are traveling with family and are looking for the most cormfortable and clean place to stay and at the center of all the action (day and night) this is where you need to book. Dont think about it just go ahead and book i promise you will not regret. Ill be back in october with my family. Everyone loves the place (kids and adults)
Stayed 2 nights in Aug 2024

10/10 Excellent

Karolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, relaxing hotel.
Stayed 4 nights in Jan 2024

4/10 Poor

kenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the room and the premises but boy oh boy was it noisy. The room is located right above 2 restaurants that did not stop playing music ALL NIGHT LONG. Although great music, it was impossible to sleep
Stayed 2 nights in Dec 2023

10/10 Excellent

Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, close to restaurant, shopping and beach access
Stayed 2 nights in Jan 2024

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023

2/10 Terrible

Sophia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
The hotel smells wet, the AC is super loud. The lighting is deemed, super understaffed. The valet and house keeper are rude, and not willing to help. The ceiling is rusted and the towels are dirty. The bedsheets were smelly too. Not recommended
Stayed 2 nights in Oct 2023

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Save your money ! Go elsewhere !!
The beds where dirty, the a/c unit is super loud ! It’s like having heavy machinery working , host communication horrible !! Over all was ok , nothing great . The area is by a very crowded beach . Would NOT stay here if I knew all this
Stayed 1 night in Jun 2023

6/10 Okay

Megan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Avoid the standard Jr Suite
Stayed in a standard Jr Suite Street View for one night after having stayed in one of the larger rooms with a private rooftop years ago. The standard Jr Suite was right beside the men’s washroom by the pool area and it smelled like an old dirty urinal. Very unpleasant. I would have complained if we stayed longer than one night, but since we were out most of the day we let it be. It was a very strong and noticeable smell though. Also, the side light to the bed was broken and we found a dried rose petal in our bed which worried us that the sheets hadn’t been cleaned properly between visits. The sight of handprints on the headboard of the bed also gave us gross thoughts of what may have happened with the previous guests. All in all we were disappointed by this room.
Stayed 1 night in Apr 2023

8/10 Good

Claudia

Stayed 3 nights in Feb 2023

10/10 Excellent

miriam

Liked: Staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 4 nights in Jan 2023

10/10 Excellent

Blandine, Marina del Rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Beautiful condo, with private pool overlooking the ocean on the top. While the beach is not on the property, it is one minute walk away. Lots of room to entertain guests on the rooftop (although visiting hours end quite early). House keeping came every day and refreshed all the towels which was nice. Cons: check in process a bit cumbersome, air conditioning blows right on the bed, we had to turn it off to sleep. An extra towel rack would have been helpful to dry our beach gear.
Stayed 3 nights in Aug 2022

6/10 Okay

Shana Lisa, Portland

Liked: Staff & service, amenities
Stayed 9 nights in May 2022

4/10 Poor

Gerardo

Stayed 3 nights in Mar 2022

2/10 Terrible

adil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Scam, can't call it anything else
Given this the lowest possible for this reason: As many reviewers have said, this isn't a hotel - once you book, you will get an email asking to communicate via WhatsApp Only and that the front desk will only give out keys, nothing else, so all questions must be sent to that WhatsApp... OK, so I sent them copies of our passports 3 days before check in, they confirm receipt, they day of check in we get there, fill out forms, get bracelets, keys (front desk contacts them and then we all wait for the owner to approve check in) - took a few minutes, but overall OK. WhatApp also texts me "welcome". Fine. We go to the room and it's not what the pictures here show - we booked junior suite with sofa (which I needed to sit with laptop for work, and was specifically looking for room with sofa when booking). The room had no sofa, just a tiny chair. So I send a message to the owner on that WhatApp number and... Tada... Of course no more response for two days. They send me back an answer one hour before my check out saying "yes, you booked a room with sofa". Wow, so helpful, thank you, I knew that and raised that question when I got the wrong room. I was only there for two days so I decided not to make a huge deal out of it, but for that I am writing this to caution people - - Please beware before you book here, you will have to solve your questions via a WhatApp messenger and it's up to them to respond to you or not.
Stayed 2 nights in Jan 2022

10/10 Excellent

Patrick H.

Liked: Cleanliness
Beautiful condo close to everything and amazing rooftop.
This is a really amazing condo, everything was perfect and the location is amazing. Walking distance to everything. The condo looks beautiful inside and everything worked great. If you looking for a perfect place to stay I would highly recommend it.
Stayed 3 nights in Jan 2022

8/10 Good

Malcolm

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location near beach.
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A-MAZING!!! The penthouse had it all!!! Living room, dining room, full kitchen! The rooms were spacious and loved the Zen-like decorations throught the area. BUT the rooftop was even more impressing! Many sun chairs, day beds and the pool was awesome!! If you want to impress your guests, look no further!!!
Stayed 1 night in Jun 2021

10/10 Excellent

Alfonso

Liked: Cleanliness, room comfort
Playa del Carmen
It not an Hotel, it is not right on the beach. Very well located in downtown.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities
A few things to know about this property. 1. This is not a hotel, so don’t expect hotel type services 2. Pack the insect repellent because the room is full of mosquitos. 3. Don’t expect friendly service (apart from housekeeping and the maintenance man as they were very nice). 4. The Master Suite with Sea View does not have a kitchen as it says in the description. 5. The property amenities need updating as a lot of what is listed are not provided. 6. Weak wifi. The worst part was that heavy construction was happening throughout the day and was not mentioned at check-in. Exercise your choice and stay somewhere else.
Stayed 4 nights in Mar 2021