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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Porch
Reception hall
On the beach, white sand, sun-loungers, beach towels
Front of property – evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Housekeeping

Explore the area

Map
Cancun, QROO
  • Plaza Caracol Mall
    ‪1 min walk‬
  • UltraMar Ferry Terminal
    ‪3 min walk‬
  • Caracol Beach
    ‪4 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Adults Only |B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only |B2C-US)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (Adults Only |B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only |B2C-US)

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Sea View (M)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (M)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (U)

  • 30 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (C)

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | L)

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

  • 44 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (C)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (Adults Only | U)

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (M)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (C)

  • 29 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Sea View (M)

  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (Adults Only | L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | L)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (Adults Only | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (Adults Only | U)

  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, Ocean View (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Room, Ocean View (Adults Only | E)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Adults Only | E)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (Adults Only | E)

  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Hotel Riu Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Hotel Riu Cancun - Adults Only - All Inclusive. During your stay, you're just a quick walk from Gaviota Azul Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 6 restaurants, a swim-up bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with massages, body treatments or manicures and pedicures at Renova Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym and volleyball
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Gaviota Azul Beach and Forum Beach
Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A nightclub, spa services, and barbecue grills are also featured at the eco-certified Hotel Riu Cancun - Adults Only - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Miramar – This buffet restaurant serves breakfast, lunch and dinner.
La Toscana – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Kulinarium – This restaurant only serves dinner. Open daily.
Turquesa – This poolside buffet restaurant serves breakfast, lunch and dinner. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Shopping
  • Snorkelling
  • Spa tub
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Cancun - Adults Only - All Inclusive

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1470 out of 2907 reviews
Rating 8 - Good. 701 out of 2907 reviews
Rating 6 - Okay. 363 out of 2907 reviews
Rating 4 - Poor. 168 out of 2907 reviews
Rating 2 - Terrible. 205 out of 2907 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco Jose Blanco, Cabo Rojo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the staff met all my family expectations, the buffet was good and all restaurants were on point. The room and pool areas were clean, the staff was always cleaning and providing red carpet treatment to all of us. Definitely we are coming back, Highly recommended!! They have Activities for kids and adults, excursions for a price, currency exchange in the lobby area. The only thing: you have to pay a fee in Mexican pesos or card when you check in (they don’t accept usd dollars) so be ready in case you don’t want to use your card there. But like I said: highly recommended
Stayed 5 nights in Nov 2024

10/10 Excellent

Shenee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at this hotel with my mother! I definitely recommend it. The only thing I would have preferred was more free watersports but other than that everything was great. Nice staff, beautiful property, would definitely come back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jamshed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay here for 7 days was so fun and so much to do! Highly recommended, the staff are amazing and so kind and helpful. Best resort i ever been to
Stayed 6 nights in Nov 2024

10/10 Excellent

Evel Walid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the best 👌
Stayed 4 nights in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Servers are sweet and friendly. Desk people not so much. Food was good and they only have evening events every other day. It is walking distance from the strip. Transportation is not included if you book through a third party but there is plenty of transportation available right outside. Ask for Fernando, if you need transportation- he’ll beat everyone else’s price - do negotiate. El Caracol pier is a few mins walk.
Stayed 3 nights in Nov 2024

8/10 Good

Juan

Liked: Staff & service
Hotel muy descuidado, las habitaciones ya son muy viejas y los colchones no son nada cómodos , no es muy buena su calidad de habitaciones.
Stayed 2 nights in Nov 2024

10/10 Excellent

EDDIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay!
Stayed 3 nights in Nov 2024

4/10 Poor

Kiranjit

Travelled with partner
Good
Stayed 3 nights in Nov 2024

10/10 Excellent

Dallas

Stayed 4 nights in Nov 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Limited food selection compared to some other resorts ive stayed at. Pool area very crowded. Resort was nice but rate would be 7 out of 10
Stayed 4 nights in Nov 2024

8/10 Good

Bruce J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with so many amenities. Food variety and quality were outstanding. Entertainment (live DJ at the pool, night shows on stage) was wonderful.
Stayed 4 nights in Nov 2024

2/10 Terrible

bethlehem mesfin Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities
The host was rude to us. No room service. Rooms are horrible. Beach is tiny. At the pool they talk on a loud speaker non stop. No chance for serenity and yo enjoy the sounds of nature. After 10 all you have is pre made gas station level food to eat.
Stayed 3 nights in Nov 2024

6/10 Okay

Andreina

Disliked: Cleanliness, property conditions & facilities
Riu Cancún is a bit outdated. Renovations needed!
Stayed 3 nights in Nov 2024

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due for the second upgrade. Rooms were clean and inviting. Staff was great! Pools were warm. Buffet had heat options. Biggest downfall was restaurant dinners.
Stayed 4 nights in Nov 2024

8/10 Good

Seongbok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Lissete

Stayed 4 nights in Oct 2024

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a heart attack and was hospitalized the day before check in. I had to cancel my trip and they will not refund me. Would not recommend this hotel due to the terrible customer service
Stayed 5 nights in Nov 2024

8/10 Good

Antonio Carlos, chelsea

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 3 nights in Nov 2024

6/10 Okay

LÚCIO ANTONIO

Travelled with family
Disliked: Staff & service, property conditions & facilities
the ac of the room was super noisy everyday had to ask for shower stuff
Stayed 6 nights in Nov 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities
People kindness was great
Stayed 4 nights in Nov 2024

4/10 Poor

Armine

Travelled with partner
Disliked: Cleanliness
Got bit over 40 times the first 2 nights until they switched our room. Told them it might be bed bugs because the bites only happened after I woke up those 2 days, they told me that it’s not that and that doesn’t happen in their hotel. No apology no upgrade, nothing. Rooms are not 5 star rooms. No room service. Mirrors, TV, and dressers dirty, reeked of paint or chemicals when we walked in. Sheets were stained in both rooms. Food is alright. Only really nice thing is the view and beach and the staff is nice. Very overhyped in my opinion, pretty disappointing.
Stayed 5 nights in Nov 2024

8/10 Good

Saida

It was a very clean place, workers were extremely polite and kind. It would be good if some middle Eastern and central Asian type of food to the menu
Stayed 6 nights in Nov 2024

4/10 Poor

Nicole Ann

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Vivian Jade

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at RIU resort. Very family oriented, many activities that are fun to do at the resort, non judgment environment, and employees are very welcoming! Highly recommended this resort.
Stayed 4 nights in Nov 2024

6/10 Okay

Krzysztof

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024