10/10 Excellent
Regina
Travelled with family
23 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible experience! First time to stay at an adults only all-inclusive. We did the preferred upgrade. I felt it was so well worth it. So many activities to do everyday. So many different food and drinks to try. The only places we didn’t get to eat was the Asian and Italian place. Only because we didn’t have enough time. We stayed 3nights 4days. I will definitely be coming back soon. The staff was over the top exceptional. Here is the list of the staff that stood out most to us.
Jesus - Bellman
Julio- Preferred beach club
Eder - Preferred beach club
Felipe -Preferred beach club
Ana- Preferred beach club
Hector- Preferred beach club
Entertainment staff :
Hector
Andre
Omar
Mariana
Juiletea
Our concierge Emmanuel made sure we were completely relaxed. He even surprised us and decorated the room for my brother’s birthday.
Our Housekeeping staff turned over our beds every night. They were so amazing.
Spa staff was so warming. Got my hair braided in the salon and with our package we got hyrdomassages everyday. 5 star service
Martin with room service was so kind especially late night.
My favorite dishes include the octopus tostada from the preferred beach club. The mussels at the French restaurant. The desserts at the 24hr coffee shop. All the cocktails were delicious, especially when they had the fresh fruit margs poolside.
Overall 10-10 experience.
Regina
Stayed 3 nights in Jun 2024